e-Sim support

DGW
18 Replies 6484 Views

Disappointed that AGL does not include the e-Sim for iWatch which is linked to mobile phone.

Please consider this additional service, otherwise, the mobile services by AGL are incomplete

18 Comments
David_AGL
AGL Community Manager
Status changed to: New

While AGL (like the majority of Australian ISPs) still doesn't offer eSim support at this stage, it's a cool feature and one I'd love to see implemented. More votes on this suggestion could see it prioritized more highly.

David_AGL
AGL Community Manager
Status changed to: Investigating

Good news, @DGW  - eSim is on the way. I can't give a launch date just yet, but stay tuned over the next few weeks.

GKW
Sparky

I hope it is soon, just spent a lot of money on a phone because it has esim capabilities.

siuol
Starter

@David_AGL based on the date of your comment, I presume the eSim is operational at AGL.  Can it be used overseas too?

David_AGL
AGL Community Manager

@siuol there was a short delay in the launch of eSim support, but it's coming very soon. We don't currently support international roaming on our Mobile plans.

siuol
Starter

@David_AGL How do you quantify very soon in weeks from now if a short delay so far is equivalent to more than 3 months? (no laced language please)

David_AGL
AGL Community Manager

Hi @siuol - thanks for your patience. I'm pleased to announce that eSim support is launching tomorrow. Initially, you'll need to request it by giving us a call, with online signup being available in future.

David_AGL
AGL Community Manager
Status changed to: Delivered
 
GKW
Sparky

Great news

GKW
Sparky

Not off to a good start. I purchased an esim yesterday and did not receive a QR code by email as I should have.

Spent an hour and a half on the phone being shuffled from department to department, each time with another lengthy wait and more account verifications. No-one could provide an answer ot QR code.

Spent another hour on the phone today, more shuffling and more waiting and still no resolution.

How hard could it be?