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12-04-2025
09:18 AM
So recently anyone with a Controlled Load (CL1 or CL2) service was advised that they were changing the timings to move some of the CL during the day when solar is abundant. Makes logical and en...
by
Malster
in Meters & Connections
12-04-2025
09:18 AM
Show results in replies (9)
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Hi, As discussed during our phone conversation, we've sent you an email that includes the referen...
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I was asking you, your thread of interest and helpful in sorting out whether we make some significa...
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You asking me Debanian? My thread has been highjacked..lol..
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Syed, Ticket number is 2122706308.
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@Wisha when we went from analogue to digital metering with solar, SAPN (our DSPN) installed 2 ...
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Sorry meant to add we had our solar put on Nov 2023.
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Any luck?
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Hi Lester, I asked the Ombdusman for exactly this (two seperate meters). This is the ONLY way...
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Is your HWS rated 5kw ?? YES 4800W depends of course on Grid voltage at the time so there is ...
07-12-2024
08:37 AM
I received a number of Text messages in recent weeks from +61 409 106 791, see following examples: "Hi Robert ............ AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PM Reply ...
by
BobF
in Peak Energy Rewards
07-12-2024
08:37 AM
Show results in replies (9)
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Hey @Marckietan, Due to a system error, some customers may not have been inclu...
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Hey @Vkrickles, sorry to hear you have had that experience recently. Due to a ...
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It doesn't appear to be a scam, the links are AGL links and phone number by the looks. Hmm...
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I cam here to look for this very issue, appears I am not the only one who has not heard from AGL. A...
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Thanks, Still does not make for great customer service, would be good to know if participating i...
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AGL did get back to me and said that the credit would be on my next bill. No explanation of why you...
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Hey @andy0416 & @Lono, just letting you know that the team have looked into...
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My town has a lot of problems with the internet after rain, and perhaps that’s why I haven’t seen ...
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AS I said, there is no point to join and just waste of time, It is impossible to have 4 consecutive...
09-05-2025
01:20 PM
After finding the information to set up a payment extension for your energy bill (electricity or gas) the function does not appear as instructed. Images below show the instructions and the second ima...
by
SydneyPN
in Energy Accounts & Plans
09-05-2025
01:20 PM
Show results in replies (9)
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Thanks for reaching out. I understand how inconvenient it can be when you're trying to r...
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Thank you, I dont have anything outstanding and it had been a very long time since requesting an ex...
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Thanks for reaching out. I’m happy to let you know that the glitch has been fixed. Could you plea...
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Hi No unfortunately through both the app and the website it is still not working ...
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Please check this screenshot which has literally been taken few minutes ago
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I have not heard from AGL yet as far as the functionary returning to the page. However I ended up c...
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I'm having the same issue! Have you found a solution or heard back from AGL?
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I have just rechecked mine and it's definitely not working for me yet. But I will call AGL and get ...
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Hi, Thanks for reaching out. If that option isn’t working for your account, it likely means tha...
3 weeks ago
So, just got my email telling me my tariff is increasing by 20% while my feed-in tariff is dropping by 20%. Is this for real? Expletives deleted...
by
Mark2007
in Energy Accounts & Plans
3 weeks ago
Show results in replies (9)
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Hi, We completely understand that price changes can be frustrating — especially when you’re doing...
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Hi. I lost my solar Status reading on my apps. How can I see it again?
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Thanks Syed, Short of re-nationalising the electricity supply/network there is nothing you can d...
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Yes, happening all round the place, and numerous threads now on here, on Facebook posts, etc . . . ...
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Account: [removed personal details]
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Hi, Thanks for reaching out. If you'd like us to look into this for you, please feel free to se...
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@Bruce36 Check your email
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I need to know, price rise on my plan, what is the new rate? Thanks
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Hi, Thanks for reaching out. If you didn’t receive the email regarding the new pricing then you...
03-08-2024
10:13 PM
I was wondering why would electricity smart meter still be running when i switched off mainboard (inside unit) and went out with family for 3 hours?? In these 3 hours snart meter reading ju...
by
Irfi
in Meters & Connections
03-08-2024
10:13 PM
Show results in replies (9)
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@NeilC Smart meter and another main switch with circuit breaker are located in the basement ...
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Well the sparky checked and found out that main switch and smart meter located in the basement of b...
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@Irfi Thanks for the answer
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WOW, what an error. Obviously whoever did the metering perhaps many years ago, but all the same go...
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@NeilC This is the main switch which i turned off that day to test smart meter (this pic is t...
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@LesterD My daily consumption has been constant fro last few yrs around 10kwh per day mac but ...
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@Irfi When you said you switched off mainboard do you mean that you turned off all p...
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@Irfi So where is your actual meter located then, I expected to see the meter and ci...
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Regardless of whether a smart meter might use a miniscule amount of power sending info every 5 mins...
23-06-2022
11:35 AM
1 Like
How can I setup PayPal direct debit payment for both my Electricity and Gas bill monthly ? Pay Your Energy Bill | Help and Support | AGL Thank you in advance. X
by
AGL-CustomerX
in Energy Accounts & Plans
23-06-2022
11:35 AM
10-03-2021
02:48 PM
I have changed energy provider. Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.
- Tags
- help_refund
by
ag1l321
in Energy Accounts & Plans
10-03-2021
02:48 PM
Show results in replies (8)
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How do I get rid of this bank statement? Anybody can see it
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Hi @Judy1 , The process to obtain a credit is detailed HERE Simply click on the H...
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Hi Just requesting a refund please.
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This should work to remove your photo . . . Go the the little circles top right of your po...
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Hello @Baxt72, Thank you for reaching out! We can certainly revie...
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I would like a refund of $800 Please
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Hi Kerrymerrick, Thank you reaching out to us. If the credit you are referrin...
02-06-2024
11:15 AM
It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal) announced for 2024/25 are to be retained by AGL or will the consu...
by
jeffreysol
in Energy - General
02-06-2024
11:15 AM
Show results in replies (9)
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Hi Jeffrey, thank you for reaching out. It's not our policy to withhold refunds or rebates from o...
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Hello @Savanne23, Thank you for reaching out! All residential hou...
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@brissiebird48 as per this reply I made the other day . . . https://neighbourho...
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AGL has to provide the consumer a refund of the credit amount regardless if it’s the government reb...
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https://www.queenslandsavers.qld.gov.au/tips-to-save/$1000-off-your-energy-bills
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I have phoned many times to request total refund of my account. It appears you have to do this each...
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I have just told the Chatbot that I am going to call AGL on Monday morning and if I get no satisfac...
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Hi I think a formal complaint to the ombudsman is the only way. It worked for me last time.
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Hi Jeff Ive just requested this credit be refunded and they are not being helpful. hope you...
23-02-2022
07:04 PM
How do I update the new expiry date and security code on my ANZ Visa card, from which my Electricity and Gas payments are drawn?
- Tags
- help_pay
by
Catherine1510
in Energy Accounts & Plans
23-02-2022
07:04 PM
19-02-2022
01:05 AM
I have received a Gas bill for $1.48 but none of the payment options accept payments under $10 and nowhere on my AGL account can I ask for help. HELP! How can I pay this so that I am not hit with a f...
by
Wayneh32
in Energy Accounts & Plans
19-02-2022
01:05 AM
Show results in replies (9)
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Hi Wayneh32! Any debit balances that are less than $10 won't effect your credit sc...
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Hi @homeowner, Yes, we still have a minimum payment amount of $10.00. Any balance ...
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Hi Does it still apply in 2023?
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Hi Nam
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Hi Nam, On my bill, I always had a pensioner discount but on this bill and the previous bill AGL h...
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Thank you Nam, I just got a reminder today, hopefully I will not get any more reminders
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Hi Wayneh! If your final balance is less than $10 then no payment is required, we'...
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Hi Nam, thank you, however I have closed my account so there will be no more billing cycles. Wayne
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