About ponyman

Thanks Carla. This news sounds great and should be an effective tool for managing our energy usage.

I think you shouldn't have changed this in the first place. As we say. If it ain't broke don't fix it. According to many comments lots of people are as disappointed as I am. I reckon this will cost you customers. I for one am currently actively approaching other providors.

The data usage graphs are not as user friendly as they were. The side by side bar graphs that we used to see were far more meaningful. Previously we could check monthly, annually as well as weekly. You have removed the other user comparisons. The other concern is the whole lot went down with no explanation from you. And when the nerw one comes along we were not advised what was displayed as "drawn from the grid" and "credited to the grid"

I agree with other comments about the usage section of myagl account online. It has lost lots of useful features. No warning or explanations were provided. The graphs provided don't even discern between "drawn from grid" and "returned to grid" Poor show all round.