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  • in Ideas
‎29-08-2024 11:23 AM

What would you like to see on Neighbourhood?

1 Like
‎29-08-2024 11:23 AM
1 Like
Hi everyone,   We are so grateful for your support and engagement in our community. You are the reason why we do what we do, and we want to make sure that we are providing you with the best ...
by AGL Community Manager Basil_AGL in Neighbourhood Ideas
‎29-08-2024 11:23 AM
Show results in comments (2)
  • Hey @Jacob90, welcome to Neighbourhood! That's a great idea and something we can look int...
  • Hey @Basil_AGL, could we get more FAQs shared about certain products. I think that would ...
‎18-04-2024 06:41 PM

Simplify Accounts

5 Likes
‎18-04-2024 06:41 PM
5 Likes
I am a retired Accountant and I have a suggestion to improve the summary of items in AGL bills. To verify the net balance of one's account requires a little effort. My suggestion is that the b...
by Accountant in AGL Energy Ideas
‎18-04-2024 06:41 PM
Show results in comments (2)
  • Having a attitude that say's "Sorry we forgot your Senior discount does not work for me. Accounting...
  • Right on and perhaps then meter readers 
‎14-11-2023 12:20 PM

Peak Energy Rewards

2 Likes
‎14-11-2023 12:20 PM
2 Likes
I like Peak Energy Rewards but I can't see anything about in the app, I only see SMS about it which seems strange. It would be great to see everything about it via the app for example when an event h...
by SK1983 in AGL App Ideas
‎14-11-2023 12:20 PM
Show results in comments (3)
  • Usage problems.
  • Hi @SK1983  - we'll be enabling sign-up to Peak Energy Rewards signup via the AGL app soo...
  • Great idea @SK1983 and thanks for the feedback. Stay tuned on this because we are working...
‎25-03-2025 08:18 PM

Clean up the RUBBISH on the Neighbourhood

‎25-03-2025 08:18 PM
Ninety Percent of the Neighbourhood is outdated, no answer is supplied, the new staff do not know the correct answer, and often use a PM to HELP the poster.   As a result there is no resolutio...
by NeilC in Neighbourhood Ideas
‎25-03-2025 08:18 PM
Show results in comments (4)
  • "The @username should be explained so that the correct user can be replied to."   Perha...
  • What's the point typing a @sign brings up a list, I know that from the YEARS i have been on the pag...
  • Clicking on my name gives you everything that AGL knows about me,
  • Your first post was back 31st Dec 2023 my first post was back in 19 May 2019 at least I can trust y...
‎05-01-2025 10:11 AM

Create a page that lets you add a Static IP addres...

2 Likes
‎05-01-2025 10:11 AM
2 Likes
Create a page that provides the background info for and then lets you add a Static IP address to your service.   1) It can be done 2) Costs 3) Expected wait time for implementation   ...
by Alex-T in AGL Internet Ideas
‎05-01-2025 10:11 AM
Show results in comments (1)
  • I agree 100% with this, should also include IP, DNS and PPPoE details as they are not listed anywhe...
‎28-10-2024 06:34 PM

Retail time-of-day tariffs

1 Like
‎28-10-2024 06:34 PM
1 Like
There has been much discussion in the media lately about the push to convert all domestic electricity meters to Smart Meters, accompanied by retailers encouraging customers to go onto "time-of-day" o...
by gazthewiz in AGL Energy Ideas
‎28-10-2024 06:34 PM
Show results in comments (6)
  • Good point but why limit it to batteries. Its about time AGL offered a higher fit in the peak hours...
  • Peak energy rewards is to reduce loads when the grid cannot supply enough energy. Naming is mislead...
  • Personally, if I end up getting a battery eventually (likely with shifting 'rules'), it will be to ...
  • I am in the very fortunate position that I still qualify for the Queensland Government feedin tari...
  • Zero fit is not too far away. Several other states have done this, Victoria is considering an almo...
  • Couldn't agree more about the complexity getting worse. If the government wants to get everyone ...
‎18-09-2023 09:17 PM

REDUCE BILLING IMPACT ON CUSTOMERS

1 Like
‎18-09-2023 09:17 PM
1 Like
Hi, Peak usage for cooling/heating in Australia is from MAY-AUG (heating) to NOV-FEB (cooling). Your current billing periods are as follows;   NOV-FEB FEB-MAY MAY-JUL AUG-OCT ...
by ECHL02 in "My Account" Ideas
‎18-09-2023 09:17 PM
Show results in comments (4)
  • Good idea but I think customers already have the option of bill smoothing and also monthly bills.&n...
  • Hi @ECHL02 , thanks for the feedback.  As @Michael57 pointed out, bill smo...
  • @ECHL02    I have been a customer of AGL since 28 April 2019 and have been on your JAN-...
‎24-02-2023 04:30 PM

Energy usage reports - include weather data

3 Likes
‎24-02-2023 04:30 PM
3 Likes
It would be interesting and analytically useful to have "an average temperature recorded on the GAS & ELECTRICITY usage reports so that at times of high or low usage (depending on heating & c...
by DB-Idea in AGL App Ideas
‎24-02-2023 04:30 PM
Show results in comments (8)
  • Great thoughts! 100%. The weather is likely to be a significant factor especially as more of us tra...
  • Also the weather / temperature addition would be great to see how solar performance changes with we...
  • it's good to see this progressing.  Looking forward to seeing it up one day soon.
  • @DB-Idea @Cameron01  Our app and My Account teams have been looking into this great su...
  • It's a great idea, @DB-Idea . Having that data side by side with usage data would make it...
  • I've merged the above idea from @Cameron01 in here as well.
  • That's a cool idea @Cameron01 , thanks for posting.
‎04-05-2024 10:23 AM

Stop ripping of customers

‎04-05-2024 10:23 AM
I have AGL nbn and I’m getting fined $10 for late payment but have direct debit setup. AGL has no problems getting money for the electricity and gas but use late payment as an excuse to charge an ex...
by Jeff486 in AGL Internet Ideas
‎04-05-2024 10:23 AM
Show results in comments (2)
  • I can’t log in anymore. i just want a guarantee that the direct debit work an t will not have to p...
  • Hi Jeff,   Thank you so much for your feedback. I've sent you a private message for you...
‎24-01-2023 10:53 AM

Data rollover

‎24-01-2023 10:53 AM
Please add mobile data roll over to your Mobile plans. Simple feature and makes a big difference.
by Tucker in AGL Mobile Ideas
‎24-01-2023 10:53 AM
Show results in comments (6)
  • Nice Get Outlook for iOS<>
  • Our team currently has data rollover under consideration. If it's added to our roadmap, I will shar...
  • @stra , that's what the request is about. We don't currently offer data rollover, so this Idea...
  • Hi @stra, We have a suggestion over in our Idea section for this feature, so I'm merging this in...
  • Thanks - But what about having data rollover?
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