About MattyY78

Rank: AGL Idea Moderator

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MattyY78 AGL Idea Moderator
11-01-2019

Re: unfortunately the PDF is not working to view the bill - Status changed to: Needs More Info

Hi Ashur, thanks for your feedback. Can you share any screen shots of what is happening when you try open a PDF? Does it get stuck loading or do you see an error message?
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MattyY78 AGL Idea Moderator
11-01-2019

unfortunately the PDF is not working to view the bill

It is good to see that you are working on improving the App and adding new features. However with the new look and changes, unfortunately the PDF is not working to view the bill. It's a inconvenient and frustrating that go through many stages in order to open the bill and when you get to the step to open the bill in PDF, it does not open. Your team should review and investigate this.
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MattyY78 AGL Idea Moderator
11-01-2019

Re: I have not been able to access your app for months. Hugely inconvenient and frustrating - Status changed to: Needs More Info

Hi Paige, thanks for your feedback. Are you seeing an error page with a rainy cloud or is the page blank when you login? Any screenshots you can share will help our investigations.
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