Delivered Ideas

Today, after transferring to AGLs internet service. I found out after waiting over an hour and a half with AGLs terrible customer support team that you don't support Port Forwarding with your internet service. This is a basic, important function for many people. Why wouldn't you support it? It's ridiculous.  ... View more

Looking to see more about my solar production alongside my usage ... View more

I think we should be able to get a refund submitted on the app and online. Rather then having to contact agl when we would like to get our refunds from the solar we generated. Maybe have it set up so once we ask for the refund to our linked account/ payment meathod that we either get an email or text message for a security code, for the money to be realease.   What does every one think? And what features do you want if this idea gets added into the app and online? ... View more

Get rid of the shaded areas that bleed the ink dry ie. a print friendly bill? ... View more

Re AGL peak energy rewards, I run entirely off my Telsa PW2 during time slots which means I consume no power from the grid. For those of us subscribed to VPP, why not take the bonus energy from our batteries so we get a reward for making the investment? ... View more

The AGL App should be upgraded to allow for Paypal payments and other payment types to be processed directly in the App. At this stage the only way to pay in the App is to enter credit card details or bank details and I’m not convinced of the security of the App to do this. I have to go to the main website and search for your payment options to make a Paypal transaction when really this could just be facilitated via the App.  ... View more

Just as an added feature, how about allowing the customer to customise their profile pic, allowing gallery pics.   Or is the reason it's tied down (restricted to AGL's gallery option), is to avoid customers placing inappropriate pics? ... View more

Can you please explain why the "Cost so far" value showing on the service page of the app does NOT include daily supply charges. As these are fixed charges why do you not include these charges in the Cost so far amount so your customers have an accurate indication of the true total charge . Many thanks Larry ... View more

Instead of holding onto our solar credits till next bill, transfer them directly into our bank accounts. It is our money. ... View more

 Can we get an option in contact preferences (similar to an un-subscribe) in our accounts that excludes the account from being contacted by the contracted telemarketing companies trying to upsell/onsell/resell either changes to energy contracts (bundling electricity) or any other products AGL now has in the market I've unsubscribed from marketing emails already i've gotten phone call maybe about 10 times in last 6 month with marketing campaigns and I am not interested in being hassled that much. Its enough to move away from AGL The targeted advertising in the "My Account" banners is enough ... View more

Being able to download your previous bills is a great feature.  It would be even more advantageous to download our receipts of payments for each bill.   Not sure if this feature is already available, if it is, I would love to learn where and how.   ... View more

Hi team, I'd love the ability to easily find the recent X e.g. 10 posts per board & also overall. When I return to Neighbourhood, I'd love to quickly work out which posts are new, which would direct me to view/posts on those specific threads.  Currently I can open each section, and see who last commented, but it's slower/more clunky than a typical forum in my view.  EDIT: I should have posted this in AGL Neighbour Feedback and Ideas  I also notice the edit menu in ideas (for this thread at least) shows 2 edit buttons, the 2nd doesn't do anything seemingly.       ... View more

Is there a way to have the AGL application send me a notification on my Android phone when a new bill is available? ... View more

It seems to be a widespread fashion in the online world at the moment to format text in a way that is hard to read in bright/glary conditions or by persons with reading difficulties, e.g. grey font on white background, light fonts (as on this forum 9-). This might be considered cool but defies the main purpose - easy communication. ... View more

Hello On using the AGL App I cannot see what plan we have. It would be great if the name of the Plan would be listed on the Overview or the usage. Exactly where do we find on the App what Plan we have? Many Thanks Linda ... View more

On Android, now I see 2 addresses (2 versions of the same address - I am assuming this is for Elec and Gas separately) and when I click an address, I get an error.   ... View more