Website & App

On the Overview Page you show the number of days to the next bill, this is based on the current date. Electricity Bill period 19 Sep to 17 Dec 47 days to go Cost to date $24.07 However on the usage page you can only see days that have been included in your usage, for instance today is 31st October 2

The only notification I get is an SMS. I can't download an invoice from an SMS, this makes it technically difficult for me to make my payment. The invoice used to be e-mailed. How can I get my invoice e-mailed?

I was told a DD had been set up before my last bill, it wasn't set up and I got a text just in time to pay the bill. Today, I'm strying to set up a DD on the website and it is not working. Also, the chat bot is not working! Blimey. Is it my pc or is it AGL is down?

We moved house from [removed personal details] on 7 October when we vacated and arranged for our return to our home at [removed personal details] The latest bill/invoice we received for Croydon was for the period up to 19 October. We left Croydon on 7 October and should get a final notice for the pe

I have entered new payment details 3 times and they do not register on the page. I have tried to delete old payment methods and they remain on the page.

Hey team, the app has not been showing my billing page for a week or so now. Comes up with an error saying "It's not you, it's us. We are having trouble connecting to your account". My account number is [removed personal details]. I've tried logging off and on, to no avail. Please help fix this. Tha

Not using my direct debit (active one) for my gas and electrical account. Sending overdue message with using active direct debit account.

I have received my latest electricity bill, which is over $600. This is significantly higher than my usual bills, and I have never had a bill this high in the past. I believe there may be an issue with the meter reading or billing. Could you please investigate this bill and confirm whether my electr

My mobile data usage in the AGL app has not been updating for almost 20 days. It is still showing 3.63 GB used out of 40 GB, even though I have continued using mobile data during this period. I’m concerned because I cannot see my actual usage or properly manage my 40 GB allowance. I also want to avo

We're pleased to announce that we've recently launched version 8.16 of the AGL app. There has been an upgraded payment experience, making it easier for you to: Make payments via an improved Bill payment experience along with clearer pathways to changing payment amountsChange payment methods while re