Website & App

Good morning, I'm exporting to the grid each evening between 5:00pm and 9:00pm as part of the AGL Battery Rewards plan. Both the AGL app and the AGL website show no solar feed in data for 4/8/2026, 5/8/2026 and 17/8/2026 despite similar amounts of energy being exported on all of those days as with o

Cant reference url or screen shot allowed in this app fails to load Link in email with subject: Your AGL gas bill The connection has timed out The server at docs.fxdms.net is taking too long to respond.

Connection established 1 June. Now 16th July and app is still saying 'connection in progress'. Supply is live but app won't display electricity account information. Gas was connected same day and no issues with app for gas connection

It's been about a week since I switched to AGL and no electricity data in usage. But I can see my solar is operating as it should. So AGL can see my solar panels but not my usage? Does it normally take this long? Haven't had this experience with previous suppliers.

I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with AGL and no notes that these were legitimate calls. Be careful, don’t click on the link they say they

AGL app not updating my daily usage for the last 10 days. Called AGL support and raised a ticket few days ago and was told it would be fixed overnight. But no luck so far. Similar post is closed as resolved. I posted this issue this morning and got moved in two hours. Very disappointing to see the w

(AGL app on mobile and web) 1. It is frustrating to see AGL's inability to correctly calculate the 'cost to date' displayed ... 2. It is frustrating to see daily totals displayed rounded up to two decimals only, instead of the required three ... (having to waste time downloading daily usage data to

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I cannot pay my NBN monthly bill by credit card, since the new provider has commenced the service. The site does not recognise my details!!!! HELP, PLEASE.