Website & App

I received notification that my billing was being changed to monthly so I went in and changed it back to quarterly on the app. I should be receiving a bill for this quarter around now but when I looked my account is showing that the next bill isn't for another 86 days? Can this please be rectified a

Hello, I recently signed up for a new EV night plan. Shortly after I realised that it was more expensive. So, I asked the operator to use the cooling off period to return my plan to the original plan. They were kind enough to oblige. I checked the app a few days after to find that the rates were now

I have two other electricity accounts for another separate property with AGL. I have set up My Account for our residential property and want to add the other two accounts onto it so I can select any of the accounts in on the one login and pay them directly through my on line log in. Can you assist w

I want to submit a meter reads but the app doesn't want to do anything in that regard at all...

Hi Can you fix app so it shows my gas usage to-date. New account doesn't show details eg. $ used to-date and projection $. Please advise Thanks

My address on records is wrong. Even though I gave my correct address and it was confirmed by AGL on phone. The final email confirmations showed a wrong address

My latest bill payment has been rejected on the basis of "Insufficient funds". That is nonsense! My AGL account settings are okay and the PayPal account is okay. I am concerned that this may be a security breach. Your response will be appreciated. Ron Jackson

AGL should upgrade it's systems and processes to update the payment status and the account balance in real time immediately after a payment made via a credit card or debit card. I can understand, why bsb/account payments may take a while to clear and therefore delay in payment status update is accep

Hi, I'm trying to set a date to close my account as I'm moving out of Australia next month. There is no option on the AGL website to do so, we have to use the chat. The Chat is currently offline (has been for several day at least) Proposed solution is to install the App When trying to download it, G

Looking to add my account to my exisiting AGL account