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Bonnyhere's profile

Bonnyhere

+1 more

Semiconductor

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3 Messages

App not showing my billing page

Hey team, the app has not been showing my billing page for a week or so now. Comes up with an error saying "It's not you, it's us. We are having trouble connecting to your account". My account number is [removed personal details].

 

I've tried logging off and on, to no avail. Please help fix this.

 

Thank you,

Bonny

 

Thank you

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Updated 

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SYED_AGL

+12 more

AGL Moderator

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277 Messages

Hi,

 

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

 

Thank you for your patience, and we're here to help!
 

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wheaties

+2 more

Conductor

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7 Messages

Bonnyhere - has your problem been resolved because I am also having the same issue and I've been told they are working in the background but still unable to view any usage etc.

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Bonnyhere

+1 more

Semiconductor

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3 Messages

Hey man, yes. I called customer service and they fixed it then and there.

Cheers,
Bonny

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wheaties

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Conductor

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7 Messages

Thanks Bonny - I'll phone again tomorrow and hopefully will be fixed - cheers Anne

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Bonnyhere

+1 more

Semiconductor

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3 Messages

If that takes too long, the helpdesk "chat" on the AGL app is pretty quick
too. Either way, good luck! 😊

Cheers,
Bonny

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Simone83

Switched-on

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1 Message

Have you guys had this fixed? It’s doing the same for me now too and when I tried calling they said to wait 24hours and try again?

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wheaties

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Conductor

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7 Messages

No still not working - I phoned again (3rd phone call) and contacted via chat (twice) and it's still not fixed although the guy who helped me this time will follow up when he is back at work next week.  I haven't been able to view anything for nearly 3 weeks which is frustrating as I have my own house, plus a deceased estate I am managing and my son's unit that I monitor so we have no idea of usage or solar input.  Anne 

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SGee

Starter

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1 Message

Hi,

I have had this problem for over 12 months. 

I have made several chats to address the issue, I  get the same response. 

" Our IT team is looking into it." 

Well, it's  not good enough. 

How is this still an issue?

I don't want to have to log onto the website to view the details, when it is promoted as easy in the app.

Please find a way to fix this, maybe AI knows the solution!

 

,

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ChrisE_AGL

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AGL Moderator

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345 Messages

Hi @SGee

I completely understand why you’re frustrated. After more than 12 months and several contacts about the same app issue, being told again that it’s being looked into isn’t a helpful answer.

The AGL App is intended to let customers manage their account, make payments and access support, so it’s understandable that having to rely on the website isn’t the experience you expect.

As the problem has persisted and needs your individual app/account access investigated, we can’t diagnose or fix the underlying issue from a public Neighbourhood post. Please contact us through AGL Contact Us so the ongoing issue can be reviewed securely.

Thanks, Chris

(edited)

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