Website & App

Hi, I am being getting huge bills on electricity for last 3 Qauters. I thought the issue is with energry provider rates and hence I moved to AGL. Even with AGL estimates it looks like I will be hitting the same bill as before. I am very consciously using all my appliances during non-peak hours but s

It would be good to see all payments that I have made, other than my direct debits, appear on my billing history. I had to ring recently to see if you had received payments that I had made as they were not showing in my billing history. A Statement was then emailed to me to show the payments had bee

Hi I want to download my usage data for the previous billing cycle in 30 minute intervals as a csv file. all the documentation suggests there should be a download icon on the usage page of the website, I dont see such an icon, and i dont have current billing cycle data. is there a way to get my usag

Lately I m receiving text message from AGL Telco stating that my internet service has been successfully transferred! Although I haven’t instruct any of this service and I I haven’t changed adddress

Check your bill people. Just received mine today this is the rate that shows on my feed in tarrif for Solar Battery awards during the day $0.005. This is not 5 cents per Kilowatt hour. Should be $0.05

I have been an AGL Electricity customer for 9 days. It took 8 days for any data to appear. I can forgive that as being a new customer set up thing. Now that there is data available, it is in no way reflective of actual usage or solar feed. It does not align with the data on my solar and battery app,

Am an AGL customer for 2 months and one day. I found the App daily charges statements so inaccurate that I wonder how AGL can say it’s a useful tool. Approx 3/4s of the month it shows an inflated figure of between about $5 and $7.50. This is my calculation based on daily cost x days and usage charge

I have signed io with AGL April last year and am still trying to find out jow to link AGL with velocity. Can you help

Hi. Does anyone else have an Alpha ESS battery? I've had a 9 month battle with my battery not obeying settings (ie importing and exporting outside designated times). Latest: on Sat 29Aug26 I "caught it" importing 12.8kWh before 0800 with ~75% in my 40kWh capacity battery! I had to switch to 'self co