Website & App

I’ve been considering joining AGL’s Peak Energy Rewards program to cut down on my energy costs, especially during peak times. Before I dive in, I’d love to hear from others in the community! Have you participated in this program? Did it make a noticeable difference to your bill or usage habits? Any

The t&c’s for the $200 welcome credit says it applies to Energy Supply, my question is do you still get this after 90 days if your energy supply (your bill) is in credit already? thanks.

I’m trying to access telco services both on the app and on the website, but unable to load the page on multiple devices. Is anyone else having the same issue? Thanks in advance

Hi Team, I recently moved to a new address and requested the disconnection of my previous address electricity connection and a new connection for my current address. However, when I check the app, the bill details for my current address do not appear to be correct. It is showing a balance of $0, and

My internet billing information and history is missing from my profile through the AGL app / internet I have been trying to speak to someone for the last 5 days. Still waiting for someone to get back to me through the app.

Hi, There's an issue paying by credit card. I'm unable to complete a payment despite having entered my details correctly and I tried on both my electricity and gas bill that I'm trying to pay but I'm getting an error. I checked in my browser's developer information and found that it comes back to ge

My gas billing address is incorrect，The address shown is my neighbor’s, and I’ve been paying the bill consistently for several months. I’d like to confirm whether the current bill is for my household. How can I update it to my correct address?

I'm having trouble paying my electricity bill using my usual credit card. I keep getting an error or it won't go through, even though I use this exact same card for online payments with other merchants without any issues. Could you please let me know why this might be happening or if there are any s

When I click on 'Download your PDF bill', it downloads the previous bill! Even after clearing cookies and cache it still does the same thing, opens up a new browser tab with the previous (paid) bill...

Hi team, I can see my usage (what I bought) on the app and website but since July 2nd, I am seeing "--/kwh" for my feed in tariffs even though in the hourly section I can see my exports are being recognised. Can AGL please confirm that my feed in tariffs are coming through? I'm worried my usage and