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AlanMatt's profile

AlanMatt

Switched-on

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1 Message

Set up Direct debit not working

I was told a DD had been set up before my last bill,

it wasn't set up and I got a text just in time to pay the bill.

 

Today, I'm strying to set up a DD on the website and it is not working.

 

Also, the chat bot is not working! 

 

Blimey. Is it my pc or is it AGL is down?

Question

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Updated 

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C

ChrisE_AGL

+16 more

AGL Moderator

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341 Messages

Hi @AlanMatt

Sorry, that sounds really frustrating, especially after you thought Direct Debit had already been set up.

You can normally set up or update Direct Debit in My Account by going to Account Settings → Billing and payments → Payment options → Direct Debit. You can also try through the AGL app under Account → Direct Debit. Update payment and card details.

If neither option is working, please get in touch with us so we can look into the account securely.

Thanks, Chris

(edited)

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