Website & App

The app shows no exports on a Saturday. If you tap on the day and view the half hour time slots it does show the amounts of solar exports. But the total for the day is missing when viewing the calendar days.

We’re pleased to announce that we’ve recently launched version 8.36 of the AGL app, introducing a brand‑new feature – Customer Budget Tracker. Now live on iOS and Android, this feature is designed to help you stay on top of your electricity spending with greater confidence. Take control of your ener

I've reported this multiple times and been told it was a glitch and it would be resolved within 5 days - and unsurprisingly nobody has done a thing about it. I logged into the app to extend my payment date for both gas and electricity and the minute i hit the button for the request, it DOUBLED the a

We moved from Amber to AGL, our first day being 30 March. We have a grid feedin limit from Endeavour of 5 kW. Previously, solar pv feedin was successfully limit to 5 kW. On our first day with AGL, this correct behaviour continued. However, on the second and subsequent days, there has been no restric

Hi Can't put my gas meter reading on either the App or the website. My balance is showing as zero. My last reading was logged on the 9 March when the app was working. I have downloading the app to get the latest version, still not working. Please fix the issue. Thanks

I joined both AGL Battery rewards and AGL VPP on 3/12/25. Since the end of Feb 26, I have additional information on my AGL app regarding the batteries. It also shows that there have been no VPP events on my account. It is showing that I have "System savings" of $17 from solar and $30 from Battery an

Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorrect, however they are the same details used for previous bills. Tested on other bills, worked fine. Attempted to change automatic payments, same issue. Updated and reinstalled app, same issue. Website,

I have two properties one in suburban Adelaide, which has an AGL account for both gas and electricity, and the other, in country SA, which has an AGL account for telecommunications (internet) and electricity. I use the same email address for both properties/accounts. When I click "Make Payment " on

Hi there I have a smart meter and I use to monitor my electricity usage in the AGL app on my iPhone which worked great. About a month ago I lost this function and I get the error “That’s awkward. There’s a problem with our servers, but we should have it fixed in no time. Sorry for the hold up” along

Hi Without my concern AGL disconnected my electricity and gas connection and debited the final bill . I didn’t requested for a disconnection yet .