Website & App

In Electricity portion of the app the wording is incorrect, Overview, Electricity, Electricity Usage, Daily. Solar, Sold To Grid, States "High Usage" instead of "High Export" Lower exports do not show anything

A new way to keep your AGL account secure! We’ve rolled out something new in My Account to help you keep your details safe and secure, the My Account Security Centre. This update is all about making it easier for you to check, update and strengthen your account security, all in one simple place. Wha

I received an email with the amount of my latest electricity bill on 15/08/2023. Clicked on link to "Download your Bill (PDF) and it took me to the AGL support page. When I logged into my account on the website, the pdf of the bill is not available under 'Billing', only the amount of my bills and an

1st of all it is very Unnecessary for the Need to have Bluetooth on to create a Passkey !! I have a Passkey for my Bank and Centrelink and Never Needed Bluetooth Turned On to create this - 2ndly its very STUPID THAT WE NEED SCREEN LOCK ENABLED ON OUR PHONE TO COMPLETE THE BLUETOOTH PASSKEY PROCESS !

Hi I have a holiday apartment in Newcastle for which I have AGL as my internet provider. Since Oct 2025, my internet bill is now showing both the service address and billing address as the same which is incorrect. It should be: [removed personal details] Can you look into this and set it back to the

I rang 1300 number … endless loop “this will be recorded” and then each language 3 times before I hung up .. contact does not include email ????? We applied for $10 for not using peak .. we ONLY used the batteries during the time period BUT AGL said we didn’t get the $10 .. why???

Hi There I have reported this to AGL on Friday but I keep getting harrased by Impact Financial Services of outstanding payment. My account is up to date and there are no outstanding payments. This group is continiously emailing and calling my mobile. Has anyone else had this and what should I do?

To help keep your account even safer, we’ve implemented mandatory two-factor authentication (2FA) to my account and app from December 2025. What is two-factor authentication (2FA)? 2FA adds an extra layer of security to your account by asking you to enter your password plus a unique verification cod

Gas usage is no longer appearing on app since few months ago. Only electricity usage is available on app. I contacted AGL chat twice and was told the issue will be fixed. But after few months, my AGL app still does not show gas usage and cannot enter meter read. Website is fine but the app is better

AGL "Chat with us online" always shows "Currently offline".