Hi @CarolT1 

If you signed up online, you’d have been asked to provide your first name, last name and Velocity membership number in a pop-up window.

If signed up over the phone, you’d need to have mentioned ‘Velocity’ and provide your first name, last name and Velocity membership number to the AGL representative when requested. 

If neither of these occurred please reach out to our support team on your preferred contact method from our contact us page and our team will be more than happy to assist with connecting it up for you.

Thanks, Chris