Energy

Why do some of your enegry plans sumbitted to the AER / Energy Made Easy site not conform to the Australia Energy Plan Data Standard. Example From PlanId", "electricityContract": { "fees": [ { "term": "FIXED", "type": "CONNECTION", "amount": "22.18", "description": "May be charged when manually reco

Hello, From last two quarter I am receiving my gas bill close to $600. This is significantly higher than my usual bills, and I have never had a bill this high in the past. I believe there may be an issue with the meter reading or billing. Could you please investigate this bill. I have also compared

Could an AGL person help me? I've entered the wrong meter reading and my goodness wasn't that a mishap. My cost estimation has jumped dramatically. Lucky i do take photos of each meter reading that i submit each day so i can verify that the reading at the time was true. So if an AGL rep can help tha

We recently installed solar panels and battery. AGL shows the usage of grid electricity While my elekeeper app shows that we did not use any electricity from the grid Not sure why this is happening. AGL suppose to reconfigure our intelligent meter (this fellar from intellihub installed isolator), an

We recieved a letter today (at 6.30pm) that our closed account is in credit and if we didn't contact AGL today the credit would be paid to Revenue NSW. We called straight away, after being on hold for a long time we got through to someone who said they had to transfer us to someone else, we were pla

Hi I just got my 3 month bill an I think I was taken for a ride I’m the only one that lives here an my bill is 890 dollars that’s ridiculous an my last bill was 280 can it be a mistake that I put the wrong meter number in the day I was billed last ???

Thanks to Australia's growing solar energy supply, there are now options that let eligible households access free electricity* during the middle of the day, when solar generation is at its peak. A guide to free daytime electricity *The first 24 kWh you use during the free window each day is free. An

Does the AGL BYOB integration for Sigenergy use Virtual Battery Allocation, or does it temporarily override the inverter’s operating mode during a VPP event?

I have recently had a Sigenergy battery and panels installed and yesterday signed up to the AGL VPP plan which had placed the battery into a VPP scheduling Evergen mode. I understand this is part of onboarding the VPP system. Currently on a very sunny day the battery is fully charged and now the sol

Backstory. We have been with AGL for approx 40 years (edit, then 24 years since power here was privatised), now 38 years at current home. Since my quarterly AGL electricity bills of the usual $650 - $700 (occasionally near $1000) were subject to the recent ~45% increase, and due to soar to perhaps e