Meters & Connections
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Meter readings
So, you get a text from AGL stating that your gas meter is due to be read, and given the option to send a reading. You do that. Then the next day a contractor reads the meter AGAIN. Result - you get two bills. One for the date you sent a reading then ANOTHER bill two days later to add on the day’s w
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Unreasonably high Electricity bill > faulty meter
Hi, So I am a pensioner living alone at home. My last qtr bill (Apr-Jun) was showing average usage of 15kwh per day - completely unreasonable and way higher than any previous bill. I thought this was absurd but was told it must be one of my appliances. I was monitoring my meter trying to identify th
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Gas bill increase - AGL unhelpful and condescending
We recently switched our oven / stovetop to electricity which meant instead of gas for hot water + oven we now only have hot water. However projected bill is higher by 20% period on period, and higher than last year. I would have expected a significant decrease even taking into account July rate inc
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Real-time data for consumers
There have previously been discussions about real-time data from smart meters, at the time this wasn't possible but things are changing quickly. On the AEMC webpage I find "On 18 December 2025, the AEMC published a final determination and final rules to enable all consumers and their appointed repre
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SmartMeter error code
My EDMI Atlas Mk10D meter shows an ERRoR 3. I am not aware of any power issues, all seems to work fine, but I like to know what it means and if it is serious.
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Accepted Solution
Accidently entered wrong meter reading
Could an AGL person help me? I've entered the wrong meter reading and my goodness wasn't that a mishap. My cost estimation has jumped dramatically. Lucky i do take photos of each meter reading that i submit each day so i can verify that the reading at the time was true. So if an AGL rep can help tha
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Controlled Load Removal Nightmare
Hi all, just to provide some context: currently I have both solar (12kW) and a battery (30kWh). I was expecting this to reduce my power bills to next to nothing but was surprised to find that all my remaining costs were due to controlled load use. Even though controlled load is now supplied during d
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Gas bill is high
Hi, we upgrade our heating system from gas to electricity still our gas bill is high and we are paying for electricity as well.
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gas bill
I've received my first bill after switching supplier. $515.34, previously never more than $190. When I attempt to enter a meter reading, I'm told that I have 2 meters, when I have only one. How can this be resolved?
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