Energy - General

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  • remove data

    Request for information from AGL and someone to send it to and request all data that's related to me to be removed.

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  • Refund

    I cant find any email or online chat to apply for my renfund after closing my accounts?

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  • Sending incorrect / non standard information to AER

    Why do some of your enegry plans sumbitted to the AER / Energy Made Easy site not conform to the Australia Energy Plan Data Standard. Example From PlanId", "electricityContract": { "fees": [ { "term": "FIXED", "type": "CONNECTION", "amount": "22.18", "description": "May be charged when manually reco

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  • Refund

    I have repeatedly asked for refunds both energy and nbn to no avail i to had to go to ombudsmen to try and get my money back (still in process) I am going to fight all the way to get my money back the$13.29 owed to me as credit i want and will get back the$50.00 owed on mt nbn account i am fighting

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  • Big Battery

    Hi. I reside in Lithgow NSW. There seems to be a big battery being built in Donald Street. A sign at the front suggests AGL is involved. Why was there no community consultation on this project for nearby residents. There seems to be little information available on the web or council websites. Can yo

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  • Power usage

    I have noticed lately that my house seems to consume a lot of power at 11 o’clock in the morning. I was thinking this could be a hot water service. Over the last couple of weeks also there’s been a lot of usage overnight from 1:30 am to 3:30 am. this is unusual because we don’t have any appliances o

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  • AGL Refuses a Government Rebate Refund

    Hi, I have been AGL customer for a few years now. I have recently received the QLD energy rebates part of which went towards my bill and remaining shows credit into my account. I have closed this account due to work circumstances chance and left that accommodation. When I applied for a refund, AGL r

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  • Accepted Solution

    High unexpected bills

    I have repeatedly reached out to customer service but it seems like I'm giving my time for no reason. I received unexpected high bills for the first month of the service which I have been explaining the initial meter reading is wrong which also makes sense from second month utilization. Could I plea

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  • Unexpected Increase in Energy Bill – What Could Be the Cause?

    Hi everyone, I've recently noticed a significant increase in my energy bill despite my household's usual consumption habits remaining the same. I’ve checked my meter readings, and everything seems accurate, but I'm wondering if there could be other factors affecting the cost. Could seasonal changes,

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  • Daily Useage

    I had a smart meter installed on the day I left for an overseas trip and was away for 35 days - why did my daily useage fluctuate from day to day? Only the fridge was left in use. Surely the daily cost should have been the same every day? 🤔

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