Energy

Could you spot a scam? It's Scams Awareness Week, and scammers are constantly finding new ways to trick people into sharing personal information or handing over money. Some common scam warning signs include: A message claiming you owe money or have a refund waiting for you A text or email asking you

When will the promised energy bill assistance materialise? I’ve just received my electric bill for May/Aug with no reduction.

Hi. I currently have a closed AGL account. I am the new Treasurer of a cricket club. We are trying to change emails and details. How can I use my email address as the back up email address of my community club?

I had a smart meter installed on the day I left for an overseas trip and was away for 35 days - why did my daily useage fluctuate from day to day? Only the fridge was left in use. Surely the daily cost should have been the same every day? 🤔

I've received my first bill after switching supplier. $515.34, previously never more than $190. When I attempt to enter a meter reading, I'm told that I have 2 meters, when I have only one. How can this be resolved?

I move into new residence this week I have been advised by AGL rep that I need to Switch Off Main switch to proceed with connection ,the power is already ON and I have a smart metre ,I have recieved so many answers to this question so confusing Is it ON Or OFF Please I am in NSW

I want to formally dispute the $57.90 "Re-energisation" charge that appears on my latest electricity account I believe I should not be liable for this charge for the following reasons: AGL disconnected my electricity supply on 24/05/2026.I did not request or authorise the disconnection of my electri

Red Energy salesman said he can cut my bill $20! A month if I swapped over

I've just contacted your digital metering team to request the install of a digital smart meter at the rental property I've just moved into. I was told that, while the installation of the meter would be free of charge, I'd have to get an electrician to do some work prior to the install and this would

I have attempted to complete information for a BYO VPP (Tesla PW3). Nothing unusual here, but it seems impossible to get beyond accepting the Privacy plan. Nothing happens & am continually blocked by a red flag that says I haven’t completed this … Bizarre. So exactly how is this meant to be accompli