Energy

Hi, Yesterday I connected my Home Assistant to my Sigen battery using the Modbus TCP setting in the Sigen APP. I have now noticed that the battery info in the AGL APP has not updated since yesterday. It appears to have occurred at the same time yesterday that I enabled the Modbus TCP setting. Is thi

Request for information from AGL and someone to send it to and request all data that's related to me to be removed.

So, you get a text from AGL stating that your gas meter is due to be read, and given the option to send a reading. You do that. Then the next day a contractor reads the meter AGAIN. Result - you get two bills. One for the date you sent a reading then ANOTHER bill two days later to add on the day’s w

Hello, I am thinking about joining AGL VPP as I recently installed a FoxESS battery. I don't see FoxESS batteries supported, just wondering if they will be I have an AC coupled setup between my SolarEdge inverter and FoxESS inverter and battery. SolarEdge manages my solar panels as my panels have So

Hi, You want us to secure our accounts. You want us to use 2FA. You want us to be security conscious - and that's awesome. WHY then, do you insist on calling us from unidentified/untagged numbers that do not announce they're from AGL - and then ask us to provide personal information to a complete st

The quaterly bill from June to September has not been issued. It now says 28/6-24/12/26 for the billing period. Why hasn't it been issued at the end of September, we have the bill emailed.

Hi, So I am a pensioner living alone at home. My last qtr bill (Apr-Jun) was showing average usage of 15kwh per day - completely unreasonable and way higher than any previous bill. I thought this was absurd but was told it must be one of my appliances. I was monitoring my meter trying to identify th

I signed up on 10/06/26, am still with AGL. SIgn up credit was to be applied on 17 July. I saw on OzBargains lots of issues with credits being applied on time but most has it applied by August. My first bill is due in a few days. I've just logged in to account and credit hasn't been applied. Wonderi

Hi, I got an email on 30 Oct saying there's a small credit on my closed AGL gas account and I need to request a refund. My Account shows the credit but has no refund option for a closed account, and the AGL Assistant chat can't put me through to a person. I can't call during business hours. Could a

We recently switched our oven / stovetop to electricity which meant instead of gas for hot water + oven we now only have hot water. However projected bill is higher by 20% period on period, and higher than last year. I would have expected a significant decrease even taking into account July rate inc