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Kat85 · ‎19-08-2024

Where are our rebates? They were supposed to be given to customers months ago, it is not AGL’s money to hang on to and give when they feel like it. Why can I still not see any of my rebates.

ColinAccounts · ‎27-06-2024

The better costs quoted on the phone for a change to a 'new' Senior Savers Plan are the same as my previous Seniors Plan, as well as the Value Saver Plan. So misleading information. The email c...

JohnTuttle · ‎24-06-2024

Hi, I joined AGL last week (moving from another Electricity provider), but when I login it still tells me that “Account setup in progress”. Does this mean I’m still being charged by my former provide...

Mel_W · ‎20-10-2024

Hello, I live in Queensland and have decided to switch energy providers due to AGL’s high costs. I used the Queensland Government’s website to find a more competitive provider, and t...

aussievet · ‎28-06-2024

I am on Quarterly Billing for my gas account but I entered the meter read for gas on AGL app and usage screen changed to monthly cycle, AGL chat representative apologized and said nothing can be done...

rj05 · ‎18-07-2024

I am unable to set up direct debit for any of my connections, every time i do it , it throws up an msg " Sorry, Please Try another time, if this keeps happening, pls contact us" does anyone know what...

Cloe94 · ‎22-02-2024

I need to add my concession card to my account

Herv · ‎06-03-2024

We are looking to change energy retailers but our situation makes comparing plans difficult. A bit of background first. We have recently purchased an EV and want to bring our energy costs d...

fiendsbeard · ‎26-09-2024

I keep getting calls from a third party about discussing my rates, stating that they can get me a reduction in my AGL rates but that it can only be processed by their group? Has anyone else taken ...

LizG · ‎29-09-2024

Hello,although my agl electricity & gas accounts are in my name, my husband pays the bills.His name is not on the house title, he is isted as having access to my agl account. We are on a Value S...

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Rebates

Misinformation by phone.

Joining AGL but Electricity connection stuck in “s...

Switching to another provider and refund of credit...

My gas billing changed to monthly without my conse...

Not able to set up direct debit

Concession card to add to account

Changing energy provider to AGL, but with complica...

Third party calling about rates

Payment