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Davidmyer · ‎28-01-2025

I have just received an email advising that without consultation AGL is moving me to monthly billing. I don't want it. I want to stay on quarterly. I do not want the hassle of payin...

Mel_W · ‎20-10-2024

Hello, I live in Queensland and have decided to switch energy providers due to AGL’s high costs. I used the Queensland Government’s website to find a more competitive provider, and t...

Kat85 · ‎19-08-2024

Where are our rebates? They were supposed to be given to customers months ago, it is not AGL’s money to hang on to and give when they feel like it. Why can I still not see any of my rebates.

FireFly99 · ‎31-12-2024

Hi, We are trying to track down an issue with our hot water service. Is there a way that I can see when the exact (or nearly exact) time when energy distributor switches on/sends controlled load - ...

rj05 · ‎18-07-2024

I am unable to set up direct debit for any of my connections, every time i do it , it throws up an msg " Sorry, Please Try another time, if this keeps happening, pls contact us" does anyone know what...

ColinAccounts · ‎27-06-2024

The better costs quoted on the phone for a change to a 'new' Senior Savers Plan are the same as my previous Seniors Plan, as well as the Value Saver Plan. So misleading information. The email c...

JohnTuttle · ‎24-06-2024

Hi, I joined AGL last week (moving from another Electricity provider), but when I login it still tells me that “Account setup in progress”. Does this mean I’m still being charged by my former provide...

aussievet · ‎28-06-2024

I am on Quarterly Billing for my gas account but I entered the meter read for gas on AGL app and usage screen changed to monthly cycle, AGL chat representative apologized and said nothing can be done...

HLF · ‎17-01-2025

Could a casual gas plan be developed. As more people move away from gas or reduce the consumption of gas, this may be beneficial. In my case I will only be using gas in the cooler winter months. Basi...

rosy876 · ‎08-02-2025

I am trying to set up Direct Debit from a bank account. When I submit the bank details, I am returned to the page that prompts me to set up direct debit. My account still says I need to set up direct...

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Search on Neighbourhood

Just been told they are moving me to monthly billi...

Switching to another provider and refund of credit...

Rebates

Controlled load - exact time it

Not able to set up direct debit

Misinformation by phone.

Joining AGL but Electricity connection stuck in “s...

My gas billing changed to monthly without my conse...

Casual Gas Plan

Direct Debit setup doesn't appear to have changed ...