About Mel_W

Thank you for clarifying Megan

Thank you. Do I contact you once my account is closed? Can I make a phone call rather than fill out a form? How is the refund processed? Is it EFT or cheque? What about the government grant portion, is that transferred to my new supplier or refunded to me?

Hello, I live in Queensland and have decided to switch energy providers due to AGL’s high costs. I used the Queensland Government’s website to find a more competitive provider, and the switching process is now underway. My AGL account is currently in credit, which includes both my regular fortnightly payments and the $1,000 government grant. Could you please clarify whether I need to request a refund from AGL, or if the refund will be processed automatically once AGL is notified of my switch to ...