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Hi Phillip and Deepesh,My enquiry to AGL has been marked as 'solved' after I received a private message, effectively removing it from public viewing. My enquiry was not resolved and a proposed review not taken. My enquiries to the 'private' message are now not being answered.Interesting.Colin

It seems that Megan has to reply to every message so she must be very busy.

Hi Megan,Thanks for the follow up. However the price given to me on the phone was:usage 27 c/kWh, no mention of GST; feed-in tariff 8 c/kWh; and a supply charge of 76 c/day.Below is the copy of the details provided to me by email dated 26 June. 'Electricity usage per annum Unit GST excl. GST incl. General Usage First 4900 kWh c/kWh 27.83000 30.613000 Thereafter c/kWh 27.83000 30.613000 Feed-in tariff c/kWh 7.00000 Supply charge c/day 80.11000 88.121000'This is why arrangements made by phone are ...

The better costs quoted on the phone for a change to a 'new' Senior Savers Plan are the same as my previous Seniors Plan, as well as the Value Saver Plan. So misleading information. The email contact confirming the plan change does not accept replies so the only option to contact AGL, as suggested in the Chat, takes you back to your account where the Virtual Assistant says to contact a team member by phone, or to back go to your account. This has to be intentional and casts doubt on AGL's genui ...