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12-04-2025
09:18 AM
So recently anyone with a Controlled Load (CL1 or CL2) service was advised that they were changing the timings to move some of the CL during the day when solar is abundant. Makes logical and en...
by
Malster
in Meters & Connections
12-04-2025
09:18 AM
Show results in replies (9)
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Hi, As discussed during our phone conversation, we've sent you an email that includes the referen...
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Hi Lester, I asked the Ombdusman for exactly this (two seperate meters). This is the ONLY way...
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@Wisha when we went from analogue to digital metering with solar, SAPN (our DSPN) installed 2 ...
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Sorry meant to add we had our solar put on Nov 2023.
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Any luck?
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You asking me Debanian? My thread has been highjacked..lol..
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Syed, Ticket number is 2122706308.
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I was asking you, your thread of interest and helpful in sorting out whether we make some significa...
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Hi @Malster Thanks for reaching out again. Could you please send us your account details...
02-03-2022
03:57 PM
We all know the chargers are almost here: https://www.abc.net.au/news/science/2022-02-14/electric-vehicle-first-ev-chargers-v2g-v2h-to-arrive-australia/100811130 But we haven't heard from an...
by
Stephen2Aus
in Electric Vehicles
02-03-2022
03:57 PM
Show results in replies (8)
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Hi @Zeekr7x - wow this thread is a bit of a trip down memory lane from when I was working...
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Hi all, so this was reported on TV last night as being a confirmed trial? who’s the lead on...
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Hi Waynet, thanks for your post. I too have a 2021 Outlander PHEV I'm wanting to set up bi-directi...
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Any updates on the start of the trial, the cost of the V2H charger, the availability of chargers an...
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Sad news, Quasar 1 production suspended. Quasar 2 first release projected to be end of year. No con...
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Hi @Jmorley - unfortunately expressions of interest in the V2G trial have closed, we have a (v...
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Has anyone seen any progress with this Australian product? Introducing the Highbury DC - Rectifier...
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Hi Andy, Thanks for the updates. How do you register to be part of the trial so w...
22-11-2023
04:34 PM
Hi AGL Just plugged into the AGL app the meter reading for gas at my place and was shocked to see the projected bill and usage. Could you please check if it's correct or if I've had a leak/f...
by
mushysushi
in Energy Accounts & Plans
22-11-2023
04:34 PM
Show results in replies (5)
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Hey @Horseradish, Your bill projection in My Account and the AG...
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Yes, I believe this is fraudulent I am actually preparing a full detailed report against this to th...
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Hi Joan, Thank you for reaching out. We are sorry to hear about your billing ...
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I received the Gas bill for 8 Aug to 3 Nov asking for $436.78. Based on the bill, the meter re...
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Hi @mushysushi - thank you for your question. I can understand how shocking it can be to see a hi...
09-05-2025
01:20 PM
After finding the information to set up a payment extension for your energy bill (electricity or gas) the function does not appear as instructed. Images below show the instructions and the second ima...
by
SydneyPN
in Energy Accounts & Plans
09-05-2025
01:20 PM
Show results in replies (9)
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Thanks for reaching out. I understand how inconvenient it can be when you're trying to r...
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Thanks for reaching out. I’m happy to let you know that the glitch has been fixed. Could you plea...
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Hi No unfortunately through both the app and the website it is still not working ...
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Please check this screenshot which has literally been taken few minutes ago
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Thank you, I dont have anything outstanding and it had been a very long time since requesting an ex...
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I have just rechecked mine and it's definitely not working for me yet. But I will call AGL and get ...
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Hi, Thanks for reaching out. If that option isn’t working for your account, it likely means tha...
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I'm having the same issue! Have you found a solution or heard back from AGL?
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I have not heard from AGL yet as far as the functionary returning to the page. However I ended up c...
25-06-2025
08:52 PM
I have tried the live chat multiple times but they’re useless have no clue what I am talking about. NBN are doing a free speed upgrade to people on the 100 download speed plans and above. Ma...
by
BTHMMIV
in Internet Accounts & Plans
25-06-2025
08:52 PM
Show results in replies (7)
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Hey @BTHMMIV & @clark598dahl, From 15 September, qualifying...
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Hello @BTHMMIV, You're not alone—AGL has acknowledged the NBN speed upgrade but hasn’t confir...
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Hi @BTHMMIV Thanks for getting in touch, and I truly appreciate your patience. I'm really so...
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I have checked my internet speed today 17 September 2025 and it has NOT increased from the 100 spee...
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Hey @LenM, Thanks for the question, I'm going to send you a direct message to...
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Hey @Roypin, Thanks for the question, similar to above - I'm going to sen...
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I have not seen the 500mbps i was promised. I have contacted AGL today and the first call i was cu...
18-06-2025
12:35 PM
So, just got my email telling me my tariff is increasing by 20% while my feed-in tariff is dropping by 20%. Is this for real? Expletives deleted...
by
Mark2007
in Energy Accounts & Plans
18-06-2025
12:35 PM
Show results in replies (9)
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Hi, We completely understand that price changes can be frustrating — especially when you’re doing...
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Hi, Thanks for reaching out. If you'd like us to look into this for you, please feel free to se...
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Thanks Syed, Short of re-nationalising the electricity supply/network there is nothing you can d...
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Hi. I lost my solar Status reading on my apps. How can I see it again?
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Yes, happening all round the place, and numerous threads now on here, on Facebook posts, etc . . . ...
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@Bruce36 Check your email
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Hi, Thanks for reaching out. If you didn’t receive the email regarding the new pricing then you...
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I need to know, price rise on my plan, what is the new rate? Thanks
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Account: [removed personal details]
06-05-2025
06:05 AM
I keep receiving this error in downloading my billing. I have tried both Microsoft edge and google chrome but still no go Can you assist
by
muzza50
in AGL Website
06-05-2025
06:05 AM
Show results in replies (8)
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Hi Basil, Apparently Norton VPN and your downloads don't work together. When I disabled the VPN ...
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Hey @GI60, Thanks for the information - to help solve your situation I'll sen...
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I am having the same problem as so many users are experiencing, I cannot download my bill from my o...
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I am using Mac Safari and the bill will not download on my computer
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Hi @boxgas, Thanks for reaching out. I'm really sorry to hear about your experience — that’s de...
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Well, after contacting AGL to have this same problem rectified,i still have this problem months lat...
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Hey @22558240aS, Thanks for the update! Just letting you know I ha...
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Thanks Basil, I am still unable to down load my full Gas and electricity bill details.This had been...
15-07-2025
08:09 AM
My internet is not working and no longer visible on my agl app please help me
by
Koowey
in Internet - General
15-07-2025
08:09 AM
07-12-2024
08:37 AM
I received a number of Text messages in recent weeks from +61 409 106 791, see following examples: "Hi Robert ............ AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PM Reply ...
by
BobF
in Peak Energy Rewards
07-12-2024
08:37 AM
Show results in replies (9)
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Hey @Marckietan, Due to a system error, some customers may not have been inclu...
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Hey @Vkrickles, sorry to hear you have had that experience recently. Due to a ...
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Hey @andy0416 & @Lono, just letting you know that the team have looked into...
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I cam here to look for this very issue, appears I am not the only one who has not heard from AGL. A...
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AGL did get back to me and said that the credit would be on my next bill. No explanation of why you...
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Thanks, Still does not make for great customer service, would be good to know if participating i...
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It doesn't appear to be a scam, the links are AGL links and phone number by the looks. Hmm...
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in 4 consecutive days, i received message for AGL Peak energy rewards, also one in last week. I kep...
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It’s the same with me. I should be getting emails to let me know how I went, and I’ve heard nothing...
16-06-2025
06:06 PM
I downloaded two years of my electricity usage data (from https: //myaccount.agl.com.au/usage ) and am trying to reconcile that data for a particular month against the AGL bill for that month. I...
by
MarcBerger
in Managing Your Energy
16-06-2025
06:06 PM
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