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‎02-03-2022 03:57 PM

V2H smart charging trial update?

‎02-03-2022 03:57 PM
We all know the chargers are almost here: https://www.abc.net.au/news/science/2022-02-14/electric-vehicle-first-ev-chargers-v2g-v2h-to-arrive-australia/100811130   But we haven't heard from an...
by Stephen2Aus in Electric Vehicles
‎02-03-2022 03:57 PM
Show results in replies (8)
  • Hi @Zeekr7x - wow this thread is a bit of a trip down memory lane from when I was working...
  • Hi all,  so this was reported on TV last night as being a confirmed trial? who’s the lead on...
  • Any updates on the start of the trial, the cost of the V2H charger, the availability of chargers an...
  • Hi Waynet, thanks for your post. I too have a 2021 Outlander PHEV I'm wanting to set up bi-directi...
  • Sad news, Quasar 1 production suspended. Quasar 2 first release projected to be end of year. No con...
  • Hi @MikeP - as a retailer AGL doesn't have much of a say on what you install in your own ...
  • Hi @Jmorley - unfortunately expressions of interest in the V2G trial have closed, we have a (v...
  • Has anyone seen any progress with this Australian product? Introducing the Highbury DC - Rectifier...
‎12-04-2025 09:18 AM

Is it fraud? New Controlled Load using your solar

‎12-04-2025 09:18 AM
So recently anyone with a Controlled Load (CL1 or CL2) service was advised that they were changing the timings to move some of the CL during the day when solar is abundant.  Makes logical and en...
by Malster in Meters & Connections
‎12-04-2025 09:18 AM
Show results in replies (9)
  • Hi, As discussed during our phone conversation, we've sent you an email that includes the referen...
  • @Wisha when we went from analogue to digital metering with solar, SAPN (our DSPN) installed 2 ...
  • Sorry meant to add we had our solar put on Nov 2023.
  • Any luck?
  • You asking me Debanian?   My thread has been highjacked..lol..    
  • Syed,   Ticket number is 2122706308.    
  • I was asking you, your thread of interest and helpful in sorting out whether we make some significa...
  • Hi Lester, I asked the Ombdusman for exactly this (two seperate meters). This is the ONLY way...
  • Hi @Malster   Thanks for reaching out again. Could you please send us your account details...
‎22-11-2023 04:34 PM

Gas bill projection too high

‎22-11-2023 04:34 PM
Hi AGL   Just plugged into the AGL app the meter reading for gas at my place and was shocked to see the projected bill and usage. Could you please check if it's correct or if I've had a leak/f...
by mushysushi in Energy Accounts & Plans
‎22-11-2023 04:34 PM
Show results in replies (5)
  • Hey @Horseradish,    Your bill projection in My Account and the AG...
  • Yes, I believe this is fraudulent I am actually preparing a full detailed report against this to th...
  • Hi Joan,   Thank you for reaching out.   We are sorry to hear about your billing ...
  • I received the Gas bill for 8 Aug to 3 Nov asking for $436.78. Based on the bill, the meter re...
  • Hi @mushysushi - thank you for your question. I can understand how shocking it can be to see a hi...
‎09-05-2025 01:20 PM

Payment Extension function not in Payment assistan...

‎09-05-2025 01:20 PM
After finding the information to set up a payment extension for your energy bill (electricity or gas) the function does not appear as instructed. Images below show the instructions and the second ima...
by SydneyPN in Energy Accounts & Plans
‎09-05-2025 01:20 PM
Show results in replies (9)
  • Thanks for reaching out.   I understand how inconvenient it can be when you're trying to r...
  • I have just rechecked mine and it's definitely not working for me yet. But I will call AGL and get ...
  • Hi, Thanks for reaching out. If that option isn’t working for your account, it likely means tha...
  • Thanks for reaching out. I’m happy to let you know that the glitch has been fixed. Could you plea...
  • Please check this screenshot which has literally been taken few minutes ago
  • Hi   No unfortunately through both the app and the website it is still not working   ...
  • Thank you, I dont have anything outstanding and it had been a very long time since requesting an ex...
  • I have not heard from AGL yet as far as the functionary returning to the page. However I ended up c...
  • I'm having the same issue! Have you found a solution or heard back from AGL?
‎06-05-2025 06:05 AM

Unable to download my billing

‎06-05-2025 06:05 AM
I keep receiving this error in downloading my billing.   I have tried both Microsoft edge and google chrome but still no go Can you assist         
  • Tags
  • help_monthlybilling
by muzza50 in AGL Website
‎06-05-2025 06:05 AM
Show results in replies (8)
  • Hi Basil, Apparently Norton VPN and your downloads don't work together. When I disabled the VPN ...
  • Hey @GI60,    Thanks for the information - to help solve your situation I'll sen...
  • I am having the same problem as so many users are experiencing, I cannot download my bill from my o...
  • Hi @boxgas, Thanks for reaching out. I'm really sorry to hear about your experience — that’s de...
  • Hey @22558240aS,    Thanks for the update!   Just letting you know I ha...
  • Thanks Basil, I am still unable to down load my full Gas and electricity bill details.This had been...
  • Hi Syed, this problem has been happening for months now, i tried again this morning. I have worked ...
  • I am using Mac Safari and the bill will not download on my computer
‎18-06-2025 12:35 PM

New rates

‎18-06-2025 12:35 PM
So, just got my email telling me my tariff is increasing by 20% while my feed-in tariff is dropping by 20%.   Is this for real?   Expletives deleted...
by Mark2007 in Energy Accounts & Plans
‎18-06-2025 12:35 PM
Show results in replies (9)
  • Hi, We completely understand that price changes can be frustrating — especially when you’re doing...
  • Hi, Thanks for reaching out. If you'd like us to look into this for you, please feel free to se...
  • Thanks Syed, Short of re-nationalising the electricity supply/network there is nothing you can d...
  • Account: [removed personal details]
  • Hi. I lost my solar Status reading on my apps.  How can I see it again?  
  • Yes, happening all round the place, and numerous threads now on here, on Facebook posts, etc . . . ...
  • Hi, Thanks for reaching out. If you didn’t receive the email regarding the new pricing then you...
  • @Bruce36  Check your email
  • I need to know, price rise on my plan, what is the new rate? Thanks 
‎25-06-2025 08:52 PM

NBN Free Speed Upgrade

‎25-06-2025 08:52 PM
I have tried the live chat multiple times but they’re useless have no clue what I am talking about.   NBN are doing a free speed upgrade to people on the 100 download speed plans and above. Ma...
by BTHMMIV in Internet Accounts & Plans
‎25-06-2025 08:52 PM
Show results in replies (7)
  • Hey @BTHMMIV & @clark598dahl,    From 15 September, qualifying...
  • Hey @Roypin,    Thanks for the question, similar to above - I'm going to sen...
  • I have not seen the 500mbps i was promised. I have contacted AGL today and the first call i was cu...
  • Hello @BTHMMIV, You're not alone—AGL has acknowledged the NBN speed upgrade but hasn’t confir...
  • Hi @BTHMMIV  Thanks for getting in touch, and I truly appreciate your patience. I'm really so...
  • I have checked my internet speed today 17 September 2025 and it has NOT increased from the 100 spee...
  • Hey @LenM,    Thanks for the question, I'm going to send you a direct message to...
‎09-11-2024 06:59 PM

Download Bill PDF missing

1 Like
‎09-11-2024 06:59 PM
1 Like
Tried to download my electricity bill as a pdf from the website and the option is missing.  The help says to go too the billing page but there is no "PDF" option available. Similarly the "downlo...
by jencek in Energy Accounts & Plans
‎09-11-2024 06:59 PM
Show results in replies (6)
  • Hey @GoodAsGold & @RonB,    I'll send you both a direct message to get a bit more...
  • Likewise.  No pdf download button under billing
  • I've just wasted 1/2 an hour trying to find a PDF of my bill, like I've always done in the past. AG...
  • I have the exact same problem. I've been going round in circles trying to sort it out.
  • I tried to download my pdf bill following the link in the email and it went to the AGL the website....
  • It seems to have been fixed overnight..the download bill linkis now present and works
‎15-07-2025 08:09 AM

Internet not working or showing on my agl app

‎15-07-2025 08:09 AM
My internet is not working and no longer visible on my agl app  please help me
by Koowey in Internet - General
‎15-07-2025 08:09 AM
Show results in replies (3)
  • Hi @Koowey @sandeeppillai88 @PodgeMelbs  I’m sorry to hear this issue has affected you and ot...
  • I am facing similar issue
  • Same issue in oak park Melbourne reset modem and router FTNC BOX no joy 
‎07-12-2024 08:37 AM

AGL Peak Energy Rewards

‎07-12-2024 08:37 AM
I received a number of Text messages in recent weeks from +61 409 106 791, see following examples:   "Hi Robert ............ AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PM Reply ...
by BobF in Peak Energy Rewards
‎07-12-2024 08:37 AM
Show results in replies (9)
  • Hey @Marckietan,  Due to a system error, some customers may not have been inclu...
  • Hey @Vkrickles, sorry to hear you have had that experience recently.   Due to a ...
  • It doesn't appear to be a scam, the links are AGL links and phone number by the looks.   Hmm...
  • I cam here to look for this very issue, appears I am not the only one who has not heard from AGL. A...
  • AGL did get back to me and said that the credit would be on my next bill. No explanation of why you...
  • Thanks, Still does not make for great customer service, would be good to know if participating i...
  • Hey @andy0416 & @Lono, just letting you know that the team have looked into...
  • My town has a lot of problems with the internet after rain, and perhaps that’s why I haven’t seen ...
  • AS I said, there is no point to join and just waste of time, It is impossible to have 4 consecutive...
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