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10-03-2021
02:48 PM
I have changed energy provider. Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.
- Tags
- help_refund
by
ag1l321
in Energy Accounts & Plans
10-03-2021
02:48 PM
Show results in replies (8)
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How do I get rid of this bank statement? Anybody can see it
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Hi @Judy1 , The process to obtain a credit is detailed HERE Simply click on the H...
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This should work to remove your photo . . . Go the the little circles top right of your po...
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Hello @Baxt72, Thank you for reaching out! We can certainly revie...
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I would like a refund of $800 Please
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Hi Kerrymerrick, Thank you reaching out to us. If the credit you are referrin...
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@Kerrymerrick You do not get a refund for signing up you get a CREDIT. This...
03-08-2024
10:13 PM
I was wondering why would electricity smart meter still be running when i switched off mainboard (inside unit) and went out with family for 3 hours?? In these 3 hours snart meter reading ju...
by
Irfi
in Meters & Connections
03-08-2024
10:13 PM
Show results in replies (9)
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@NeilC Smart meter and another main switch with circuit breaker are located in the basement ...
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Well the sparky checked and found out that main switch and smart meter located in the basement of b...
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@Irfi Thanks for the answer
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WOW, what an error. Obviously whoever did the metering perhaps many years ago, but all the same go...
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@Irfi When you said you switched off mainboard do you mean that you turned off all p...
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@LesterD My daily consumption has been constant fro last few yrs around 10kwh per day mac but ...
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@NeilC This is the main switch which i turned off that day to test smart meter (this pic is t...
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@Irfi So where is your actual meter located then, I expected to see the meter and ci...
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Regardless of whether a smart meter might use a miniscule amount of power sending info every 5 mins...
27-07-2024
11:07 AM
1 Like
Getting very frustrated with seemingly random blocking some internet sites. MyUni app is being blocked and this morning the weather bureau bom.gov.au is blocked “No internet connection available”. Ot...
by
Stevo_130E
in Internet - General
27-07-2024
11:07 AM
Show results in replies (8)
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Hi @Stevo_130E Glad to hear you were able to contact us and get the details updated for you....
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All works now - the default DNS provider appears to be having problems with updates from their sour...
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Details for the fix are in an earlier post for anyone who wants to apply themselves.
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Got onto Support and they have changed my DNS settings to customised ( on the eero modem) to IPv4 ...
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Hi @Stevo_130E We appreciate you have reached out to us in regard to the internet not workin...
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...y public ip (assuming it’s dynamic and a hard restart changed the IP?). Looks like I have access b...
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Did you get it solved? Helpdesk is useless. I have exactly the same problem, Ebay is 50/50, Faceboo...
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Not yet. I reckon I'll make another thread myself and call them when I get home from work. It's a w...
02-06-2024
11:15 AM
It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal) announced for 2024/25 are to be retained by AGL or will the consu...
by
jeffreysol
in Energy - General
02-06-2024
11:15 AM
Show results in replies (9)
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Hello @Savanne23, Thank you for reaching out! All residential hou...
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Hi Jeffrey, thank you for reaching out. It's not our policy to withhold refunds or rebates from o...
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@brissiebird48 as per this reply I made the other day . . . https://neighbourho...
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I have phoned many times to request total refund of my account. It appears you have to do this each...
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Hi I think a formal complaint to the ombudsman is the only way. It worked for me last time.
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I have just told the Chatbot that I am going to call AGL on Monday morning and if I get no satisfac...
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AGL has to provide the consumer a refund of the credit amount regardless if it’s the government reb...
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https://www.queenslandsavers.qld.gov.au/tips-to-save/$1000-off-your-energy-bills
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Hi Jeff Ive just requested this credit be refunded and they are not being helpful. hope you...
09-08-2024
03:23 PM
When will the promised energy bill assistance materialise? I’ve just received my electric bill for May/Aug with no reduction.
by
Scottie68
in Energy Accounts & Plans
09-08-2024
03:23 PM
Show results in replies (9)
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Hello @Beachboy and @Scottie68, Thank you for taking the time to reach out. ...
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I have not received my rebate
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What date will I receive rebate
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.
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Hi Ymillett, I will send you a private message shortly to get more details so I can check if the cr...
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There is a recorded message when calling agl saying all rebates have been processed and will appear...
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Typical! I knew they would stall as long as they could. I could really have used that rebate this m...
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I rang AGL and was told that funds haven’t been allocated and could be a 6 week wait! Ridiculous…
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I was wondering the same thing. I didn't get the Federal Government Rebate either on my August bill.
23-02-2022
07:04 PM
How do I update the new expiry date and security code on my ANZ Visa card, from which my Electricity and Gas payments are drawn?
- Tags
- help_pay
by
Catherine1510
in Energy Accounts & Plans
23-02-2022
07:04 PM
20-12-2023
08:38 PM
3 Likes
The website has listed a partial outage in SA in two suburbs far away from each other, and meanwhile my internet is down somewhere else entirely. Has anyone else in the Adelaide region lost internet ...
by
JacobMunro
in Internet - General
20-12-2023
08:38 PM
Show results in replies (9)
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AGL support said it was a damaged fibre line and engineers are fixing the problem - 7:35 this morni...
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@prawn Yep one fibre line affected all of these suburbs and it wasn't a NBN outage. AGL only supp...
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@JacobMunro, I have been with TPG since 8 jan 2012, have had ADSL and NBN services with th...
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Yes, out in Croydon since 7:30
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Yep, North Haven is down, although NBNCO website suggests it up?!? I’m also annoyed that the ...
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Yep - lost net at 7:14pm - Semaphore
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A bit annoying that it happened right when they shut down the call centre for the night... Told the...
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St Clair is out too, and no help from agl until 8am tomorrow!
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We’re out in Woodville Gardens
23-06-2022
11:35 AM
How can I setup PayPal direct debit payment for both my Electricity and Gas bill monthly ? Pay Your Energy Bill | Help and Support | AGL Thank you in advance. X
by
AGL-CustomerX
in Energy Accounts & Plans
23-06-2022
11:35 AM
28-07-2024
03:23 PM
Hi All I have an AGL 100MB internet plan with an eero wifi router. This week Kayo stopped working on my AppleTV. I tried to go to the Kayo support site on the internet via my laptop and the ...
by
jinge6
in Internet - General
28-07-2024
03:23 PM
Show results in replies (6)
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Hi, Spoke to the AGL tech support and they got this sorted for me. I had to put customised...
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...o support last night who had to changed my public IP. Everything worked until this morning where I c...
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Hi @jinge6 So glad to hear the service have been resolved for you. If you have any feedback...
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...e have made changes to the public IP. If you can please call us on 131 245, we will be able to a...
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Hey Marty - thanks for replying. Good to know I'm not alone! The Kayo support just keeps telling me...
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Hi @jinge6 Thank you for reaching out to us and looking into this yourself. We would love to be ab...
25-02-2024
12:40 PM
Hi like most people I am finding the cost of living way over the top but having said that not crying poor mouth want I would like though are some sensible tips on how to cut back my bill. I pay out o...
by
FeeBee21
in Managing Your Energy
25-02-2024
12:40 PM
Show results in replies (9)
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@FeeBee21 , Another thing to check if you're struggling with cost of living is that...
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Hi @FeeBee21 , on top of the great advice from @Caban above you might find a f...
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Thank you some very good tips there luckily for me fish are cold water chappies. Interesting about ...
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@FeeBee21 Hi FeeBee, Some things to look at to bring down the cost of elect...
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I have looked and as far as I can tell it does not have a crank case heater
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@FeeBee21 I would look up the Specifications of the Model you have and see if it has...
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@Tiddyoggy I do not have a split system, just one small wall unit. When I looked int...
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My air con is new April 2023
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Hi Caban, the usage in standby mode of a split system , does depend on the age of the system, and t...
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