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10-03-2021
02:48 PM
I have changed energy provider. Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.
- Tags
- help_refund
by
ag1l321
in Energy Accounts & Plans
10-03-2021
02:48 PM
Show results in replies (8)
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How do I get rid of this bank statement? Anybody can see it
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Hi @Judy1 , The process to obtain a credit is detailed HERE Simply click on the H...
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This should work to remove your photo . . . Go the the little circles top right of your po...
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Hello @Baxt72, Thank you for reaching out! We can certainly revie...
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I would like a refund of $800 Please
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Hi Kerrymerrick, Thank you reaching out to us. If the credit you are referrin...
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@Kerrymerrick You do not get a refund for signing up you get a CREDIT. This...
03-08-2024
10:13 PM
I was wondering why would electricity smart meter still be running when i switched off mainboard (inside unit) and went out with family for 3 hours?? In these 3 hours snart meter reading ju...
by
Irfi
in Meters & Connections
03-08-2024
10:13 PM
Show results in replies (9)
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@NeilC Smart meter and another main switch with circuit breaker are located in the basement ...
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Well the sparky checked and found out that main switch and smart meter located in the basement of b...
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@Irfi Thanks for the answer
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WOW, what an error. Obviously whoever did the metering perhaps many years ago, but all the same go...
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@NeilC This is the main switch which i turned off that day to test smart meter (this pic is t...
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Regardless of whether a smart meter might use a miniscule amount of power sending info every 5 mins...
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@Irfi When you said you switched off mainboard do you mean that you turned off all p...
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@LesterD My daily consumption has been constant fro last few yrs around 10kwh per day mac but ...
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@Irfi So where is your actual meter located then, I expected to see the meter and ci...
07-12-2024
08:37 AM
I received a number of Text messages in recent weeks from +61 409 106 791, see following examples: "Hi Robert ............ AGL Peak Energy Rewards: Event Thursday, 4:30 PM - 6:30 PM Reply ...
by
BobF
in Energy Accounts & Plans
07-12-2024
08:37 AM
Show results in replies (9)
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Hey @Vkrickles, sorry to hear you have had that experience recently. Due to a ...
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My town has a lot of problems with the internet after rain, and perhaps that’s why I haven’t seen ...
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AS I said, there is no point to join and just waste of time, It is impossible to have 4 consecutive...
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Hey @andy0416 & @Lono, just letting you know that the team have looked into...
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It’s the same with me. I should be getting emails to let me know how I went, and I’ve heard nothing...
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in 4 consecutive days, i received message for AGL Peak energy rewards, also one in last week. I kep...
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Thanks, Still does not make for great customer service, would be good to know if participating i...
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It doesn't appear to be a scam, the links are AGL links and phone number by the looks. Hmm...
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AGL did get back to me and said that the credit would be on my next bill. No explanation of why you...
27-07-2024
11:07 AM
1 Like
Getting very frustrated with seemingly random blocking some internet sites. MyUni app is being blocked and this morning the weather bureau bom.gov.au is blocked “No internet connection available”. Ot...
by
Stevo_130E
in Internet - General
27-07-2024
11:07 AM
Show results in replies (8)
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Hi @Stevo_130E Glad to hear you were able to contact us and get the details updated for you....
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Got onto Support and they have changed my DNS settings to customised ( on the eero modem) to IPv4 ...
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Hi @Stevo_130E We appreciate you have reached out to us in regard to the internet not workin...
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All works now - the default DNS provider appears to be having problems with updates from their sour...
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Details for the fix are in an earlier post for anyone who wants to apply themselves.
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Also having the same issues. Spoke to support this evening, they changed apparently changed over my...
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Did you get it solved? Helpdesk is useless. I have exactly the same problem, Ebay is 50/50, Faceboo...
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Not yet. I reckon I'll make another thread myself and call them when I get home from work. It's a w...
02-06-2024
11:15 AM
It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal) announced for 2024/25 are to be retained by AGL or will the consu...
by
jeffreysol
in Energy - General
02-06-2024
11:15 AM
Show results in replies (9)
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Hi Jeffrey, thank you for reaching out. It's not our policy to withhold refunds or rebates from o...
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Hello @Savanne23, Thank you for reaching out! All residential hou...
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@brissiebird48 as per this reply I made the other day . . . https://neighbourho...
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I have phoned many times to request total refund of my account. It appears you have to do this each...
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Hi I think a formal complaint to the ombudsman is the only way. It worked for me last time.
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I have just told the Chatbot that I am going to call AGL on Monday morning and if I get no satisfac...
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AGL has to provide the consumer a refund of the credit amount regardless if it’s the government reb...
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https://www.queenslandsavers.qld.gov.au/tips-to-save/$1000-off-your-energy-bills
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Hi Jeff Ive just requested this credit be refunded and they are not being helpful. hope you...
23-02-2022
07:04 PM
How do I update the new expiry date and security code on my ANZ Visa card, from which my Electricity and Gas payments are drawn?
- Tags
- help_pay
by
Catherine1510
in Energy Accounts & Plans
23-02-2022
07:04 PM
09-08-2024
03:23 PM
When will the promised energy bill assistance materialise? I’ve just received my electric bill for May/Aug with no reduction.
by
Scottie68
in Energy Accounts & Plans
09-08-2024
03:23 PM
Show results in replies (9)
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Hello @Beachboy and @Scottie68, Thank you for taking the time to reach out. ...
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Hi Ymillett, I will send you a private message shortly to get more details so I can check if the cr...
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I have not received my rebate
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There is a recorded message when calling agl saying all rebates have been processed and will appear...
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What date will I receive rebate
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I was wondering the same thing. I didn't get the Federal Government Rebate either on my August bill.
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I rang AGL and was told that funds haven’t been allocated and could be a 6 week wait! Ridiculous…
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Typical! I knew they would stall as long as they could. I could really have used that rebate this m...
20-12-2023
08:38 PM
3 Likes
The website has listed a partial outage in SA in two suburbs far away from each other, and meanwhile my internet is down somewhere else entirely. Has anyone else in the Adelaide region lost internet ...
by
JacobMunro
in Internet - General
20-12-2023
08:38 PM
Show results in replies (9)
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AGL support said it was a damaged fibre line and engineers are fixing the problem - 7:35 this morni...
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@prawn Yep one fibre line affected all of these suburbs and it wasn't a NBN outage. AGL only supp...
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@JacobMunro, I have been with TPG since 8 jan 2012, have had ADSL and NBN services with th...
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St Clair is out too, and no help from agl until 8am tomorrow!
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We’re out in Woodville Gardens
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Out in Coromandel Valley 😞 Very annoying that there is no support through call or chat. I just cha...
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Outage in Seaton too. Can confirm there is no NBN outage and it is in fact an AGL outage. Very disa...
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Still out? We’re out in seaton
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Yep - lost net at 7:14pm - Semaphore
23-06-2022
11:35 AM
How can I setup PayPal direct debit payment for both my Electricity and Gas bill monthly ? Pay Your Energy Bill | Help and Support | AGL Thank you in advance. X
by
AGL-CustomerX
in Energy Accounts & Plans
23-06-2022
11:35 AM
13-03-2024
04:09 PM
I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with...
by
Kate81
in AGL Website
13-03-2024
04:09 PM
Show results in replies (8)
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Hi @vgz878, our Scams, Fraud and Online Safety page has more details on how to ...
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Well the scam continues after informing AGL and getting a “we can neither deny nor confirm that the...
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Hello @Grr, Thank you for taking the time to reach out. I am sorry to...
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Hi, As of this afternoon, (03/10/24), they are still at it. Had a call from female with India...
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Same issue. I have been called from 02 8229 5702 and they offered a cheaper gas plan. How do t...
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Definitely still scamming people. Received a call today 06.12.2024.
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Hi RM544, Thanks for bringing this to our attention. I have flagged this with our Fraud team to inv...
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Same from (07) 3510 4921. Reported to Scamwatch with apparently no action taken as this number is s...
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