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08-07-2026
08:24 AM
1 Like
Show results in replies (9)
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Hello everyone. I want to first off apologize for the delay in my response, I've as previo...
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Hi, @Denbarb, @Robbocoupe, @Pointwilliams and @Bjh Thank you for expressing concern. There...
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Had the same issue since July 1ˢᵗ, the reason given by customer resolutions was 'they weren't ...
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I have the same problem since 1st of July as well - When I download the CSV manually from the websi...
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I’m having the exact same issue - nothing since 1st July 2026. Is AGL aware of this?
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Having the same issue since 1st july Called yesterdayband was told to delete app for 24 hours but ...
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Same here … great customer service you got there AGL
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Agl is getting worse and I don't know what they are doing I'm thinking of going to a new server&nbs...
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More like none. Unless the boffins behind the scenes haven't pulled their collective fingers out an...
17-12-2025
03:59 PM
1 Like
Have had not internet in thomastown for the last hour, support line keeps going immediatly to voicemail. No nbn outages in the area, anyone else having the same problems?
by
TylerHumb
in Internet - General
17-12-2025
03:59 PM
Show results in replies (9)
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Hey @Tommo55 & @Y07yoyo, We’re aware of a major telco outage in...
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NBN outage affecting some customers in Victoria has now been resolved and services are coming back ...
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I have the same issue. My internet suddenly went out, online chat assist is offline and I can’t cal...
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CARNEGIE - same - NBN is not showing an outage. Issue started 30mins to an hour ago. Tried c...
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Same in the inner north area for more than half an hour now
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Same here. Trying to WFH and severely disrupted in Melbourne SE!! Been on the phone for 30 mins try...
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Same here. No internet since last half an hour
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Yes we have had no internet since 3:30pm in Brighton. NBN says no outage and AGL is useless in advi...
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My internet just went down (Geelong). Trying chat by they are offline and also tried calling... the...
12-04-2025
09:18 AM
1 Like
So recently anyone with a Controlled Load (CL1 or CL2) service was advised that they were changing the timings to move some of the CL during the day when solar is abundant. Makes logical and en...
by
Malster
in Meters & Connections
12-04-2025
09:18 AM
Show results in replies (9)
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Hi, As discussed during our phone conversation, we've sent you an email that includes the referen...
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Syed, Ticket number is 2122706308.
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I was asking you, your thread of interest and helpful in sorting out whether we make some significa...
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Hi Lester, I asked the Ombdusman for exactly this (two seperate meters). This is the ONLY way...
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@Wisha when we went from analogue to digital metering with solar, SAPN (our DSPN) installed 2 ...
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Sorry meant to add we had our solar put on Nov 2023.
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Any luck?
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You asking me Debanian? My thread has been highjacked..lol..
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Hi @Malster Thanks for reaching out again. Could you please send us your account details...
30-05-2025
10:22 AM
We’re excited to launch our new Battery Rewards Plan— an energy plan designed for customers with home batteries in NSW, QLD and SA who want to make the most of their stored energy. &nbs...
by
Basil_AGL
in Solar, Batteries & Electrification
Basil_AGL
in Solar, Batteries & Electrification
30-05-2025
10:22 AM
Show results in replies (9)
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Hi @Toot and @SolarVaulter Great to have you on board the Battery Rewards Pl...
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Hi @Toot & @shardk To receive your Visa card, 2 conditions need to be me...
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Hi @Sam85, Yes, AGL bill credits can be used towards supply charges, as credits are applied to t...
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Hi everyone, thanks for raising this and for sharing your experiences — we’re really sorry for the ...
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I cant see how this can be marked as solved, it is ridiculous that AGL have a battery plan that a) ...
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I have just recently received my first 3 monthly 25c bonus with the digital visa card and the expor...
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This is dodgy as hell. We started with AGL Energy on 15.12, yet our first “quarter” ended ...
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Yes, I had the same issue. I got paid out once I was able to email someone from batteryrewards dire...
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So, having signed up to this crock plan over three months ago I have tried to find out when I will ...
09-07-2026
10:27 AM
1 Like
Anyone else receive a "new billing rates" email on 7 July saying that the rates would change THE VERY NEXT DAY - 8 July - and the daily access fee went from 93cents a day to $2.45...and I'm a new cus...
by
BJW_NSW
in Energy Accounts & Plans
09-07-2026
10:27 AM
Show results in replies (9)
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Hi @BJW_NSW I know it can be concerning when the only information regarding the situation ...
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I am going through the EXACT situation. nearly 4 weeks so far without any solution.
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Any update ? Im getting a bit annoyed using electricity from a company that ref...
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Hi @BJW_NSW I'm keeping track of the threads and messages for individuals that are facing ...
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I am still awaiting resolution of this issue. WHEN??????? Kind regards, B
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Hi @BJW_NSW I apologize for the delay in my response. This is an error that had happene...
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Chris, Thank you for your reply. I am still very concerned that a week after this "glitch"...
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You are not the only way feeling the pain of new tariff charges which were touted by the Old govern...
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Dear Nothelpful, When I signed up on June 30 I was specifically reassured by the agent who...
29-07-2026
12:05 PM
Does the AGL BYOB integration for Sigenergy use Virtual Battery Allocation, or does it temporarily override the inverter’s operating mode during a VPP event?
by
PAF
in Solar, Batteries & Electrification
29-07-2026
12:05 PM
Show results in replies (9)
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Hi @PAF Great question! AGL’s VPP integration does not use Virtual Battery Allocation,...
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I have a Sigenergy battery system with a 20kW TP inverter. Will I still be able to control when my ...
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Hi @saturnv5 Yes! When you join the VPP, we only take control of your battery during V...
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So if it was in Sigen AI mode before a VPP event, AGL takeover when an event occurs, is it returned...
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Hi @PAF Yes, that's correct. If your battery is in Sigen AI mode before a VPP event,...
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Hello I am confused by this. As of yesterday, my Sigenergy system has a new Operational Mo...
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Hi, I would like to sign up my Sigenergy system to the AGL VPP with the Battery Rewards Plan and t...
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Hi @ShowsOn Thanks for reaching out. What you're seeing is expected as part of the Sigene...
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Hi PAF, Did you have success with this? I want to do the same thing.
21-07-2025
03:13 PM
I’ve been considering joining AGL’s Peak Energy Rewards program to cut down on my energy costs, especially during peak times. Before I dive in, I’d love to hear from others in the community! Have you...
by
marilyn55david
in AGL Rewards
21-07-2025
03:13 PM
Show results in replies (8)
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Hey @Richy , Great to hear you've joined the Battery Rewards Plan. Peak Energy...
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Hey @Lester & @NeilC, thanks for the questions. Peak Energy Rewards events do...
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Hi Basel, I have just signed up to the Battery Rewards Plan and haven’t seen any info on thi...
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Thanks again Basil, I think I have now successfully enrolled in the program.
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Great to hear @Richy, you've been able to successfully enrol in Peak Energ...
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Hi @Basil_AGL . . . I'm getting a battery in about 4 weeks, so starting to look into opti...
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Hey @OneJobDan, If you’re a solar customer, we'll either ask you to export more en...
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Hey mate, Just curious if you can join the reward program if you have a battery. Currently o...
11-11-2025
03:58 PM
The idea of free three hours of energy to use the abundance of mid day energy. But to many variables. How about this idea 💡 When the Retailer is experiencing an abundance of energy wh...
by
HLF
in Solar, Batteries & Electrification
11-11-2025
03:58 PM
Show results in replies (8)
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Hey @HLF, As Lester mentions in his later post, we did launch "Three for Free' in ...
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Hi @Tony101 It's important to clarify that there are two plans that include the three hour...
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Resurrecting this thread. Is this happening its 1 days before it comes into effect. What do you nee...
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Hi @Dennissmith-195 Thank you for your post. At this point in time, this plan is ...
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How do I sign up for this
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Another Retailer is now offering 3 different plans for owners with batteries, with higher fit in th...
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You are absolutely right @Lester! Offering free electricity usage during the middle of the day ...
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Looks like the seed has died. Not even recognition that they have reviewed the idea.
02-03-2022
03:57 PM
We all know the chargers are almost here: https://www.abc.net.au/news/science/2022-02-14/electric-vehicle-first-ev-chargers-v2g-v2h-to-arrive-australia/100811130 But we haven't heard from an...
by
Stephen2Aus
in Electric Vehicles
02-03-2022
03:57 PM
Show results in replies (8)
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Hi @Zeekr7x - wow this thread is a bit of a trip down memory lane from when I was working...
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Hi all, so this was reported on TV last night as being a confirmed trial? who’s the lead on...
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Hi Waynet, thanks for your post. I too have a 2021 Outlander PHEV I'm wanting to set up bi-directi...
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Any updates on the start of the trial, the cost of the V2H charger, the availability of chargers an...
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Sad news, Quasar 1 production suspended. Quasar 2 first release projected to be end of year. No con...
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Hi @MikeP - as a retailer AGL doesn't have much of a say on what you install in your own ...
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Thanks @Andy_AGL, Do you know what AGL's position is on installing the Jet Charger product as is f...
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Hi @Jmorley - unfortunately expressions of interest in the V2G trial have closed, we have a (v...
05-02-2026
11:51 AM
Would like to here from Sigenergy battery owners who are using the AGL VPP or AGL staff themselves. Does the VPP lockout certain functions on the Sig app ? I will soon be on the VPP and like to autom...
by
Pattent
in Solar, Batteries & Electrification
05-02-2026
11:51 AM
Show results in replies (8)
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Hi @Pattent We’ve temporarily paused onboarding Sigenergy batteries while we work through ...
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Has this issue been resolved now?
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Hi Chris, is AGL working with Alpha ESS also, as I am not able to even manually activate export to ...
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Hi @Mal_1 I responded to your other comment, but will share that here for others benefits ...
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Hi Iggykat Have you heard anything further on the matter?
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Hi I signed up for AGL VPP. Once active on my sig app, automatic export from 5-9pm stopped...
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Thanks IggyKat. Greatly appreciate you sharing with important information. I will ask AGL to put th...
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Hey Trevor I finally got to speak to someone at AGL. They confirmed that many sig users have co...
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