Why is my app not up dating my day-to-day use

[Ymg]

I have the same issue. The app does not show me the the daily usage. 

[gordon57]

Hi Chris,

i've been with AGL since 1st July , the only reason i know im still connected is , that the lights are still on!

there is no usage information at all and the rates i was told i would be on are not showing correctly.

i can get no answer ( like others) as to when this is actually going to be fixed. even the private messages i have sent have been unanswered. i keep getting told my account is under review ( like its something i have done wrong!).

i cannot budget if I don't know what it is costing me.

how about giving people some actual information as to what the problem is, if a mechanic tells me an axle is broken it will take 3 days to fix, fair enough. but if he says the not sure what's happened i will review it and get back to you in 3 weeks or you could call the help line, wait on hold , to get told it will be another three weeks to get an answer!!

 a ridiculous analogy i know , but that is the reality.

Cheers

Gordon

[ChrisE_AGL]

Hi @Tilly 

If you are referring to the 'Cost So Far' section on the overview tab being different to the usage screen, this is because this will be including costs such as the daily supply charge, where the usage screen is just pure usage.

I hope this helps clear this up, but if you are referring to a different area, please let me know. 

Thank you, Chris