Connection in progress

Michael_Huntt
Switched-on
1 Reply 84 Views

 

Connection established 1 June. Now 16th July and app is still saying 'connection in progress'.

Supply is live but app won't display electricity account information.

Gas was connected same day and no issues with app for gas connection 

1 REPLY 1
ChrisE_AGL
AGL Employee
0 Replies 41 Views

Hi @Michael_Huntt 

Our team is aware of a current issue with data being pushed through for electricity accounts and working on resolving this. 
I'm going to send you a Private Message to collect some account information so I can look into this further for you.

Thank you, Chris