About ChrisE_AGL

Hi @BeWin If your meter was changed, the important thing would be to identify where the estimate is coming from. Either the end read of the previous meter, or assuming you have got a smart meter as you mention you have solar, a connection dropout when we were receiving the interval data and instead getting an estimate from your distributor or meter data provider. I'm going to send you a Private Message so I can look further into this for you.Thank you, Chris

Hi @Unplugged Thanks for sharing this, it’s clear this has been a really frustrating experience over a few years.Running into errors, slow chats, and disconnections when you’re trying to manage your plan is not ideal.Getting in touch with our customer support team again should allow them to check what’s happening on your account and help you complete the change, and we’ll pass this feedback on so the process can be improved.Thanks, Chris

Hi @Tony101 It's important to clarify that there are two plans that include the three hours of free usage. We have the Three for Free plan, which is only available in South Australia. And, the Solar Share plan, which is what has been publicized by media. You'll be able to find out information on these plans from our website, for both the Three for Free plan and the Solar Sharer.If you wish to change to the Solar Sharer, you will need to contact our support teams directly to change the pan for yo ...

Hi @TKO If you are talking about the Energy Insights email that you receive after you get your bill, our breakdowns are estimates only and may differ from your actual usage and costs by appliance category. If you complete your Home Profile on your My Account it will give you a more accurate result. If you are interested in how we estimate the breakdown. Please check out the Energy Insights FAQs and Terms and Conditions.Thank you, Chris