About ChrisE_AGL

Hi @Tptp Thank you for taking the time to leave us feedback on an improvement that you'd like to see within the AGL App. We're always looking for ways we can improve our services, I'll pass this information onto our team.Thank you, Chris

Hi @Yheimyflo In NSW you are billed for the energy in megajoules (MJ) used to heat the amount of hot water (measured in decalitres) you used. One decalitre equals 10 litres. A conversion factor is calculated to determine how much energy in MJ was used to heat the total amount of hot water used, the conversion factor equals the average MJ of gas (that is the amount of energy used) to heat each decalitre of hot water used for the billing period.The amount of hot water (decalitres) you used is calc ...

Hi @RubyJin We're continuing to work on expanding our VPP eligibility. Please check back to our website or socials for the latest updates.Thanks, Chris

Hi @vanree0b Thank you for your post, I've removed the address for security purposes. You can check on your bill the meter number which will be located on the third page under billing details compared to the meter at your property to make sure. If you have yet to receive a bill, that's OK, I'm also going to send you a Private Message to get further information and look into this for you. Thanks, Chris