About ChrisE_AGL

Hi @Deepti I can understand that you'd expect a change in your gas usage after changing from gas to electricity for your heating. As there are many factors that go into this, I would suggest checking out our webpage on unexpected high bills and go through the relevant gas ones to see if they apply to the gas bill.One thing that might apply to this situation that won't be listed is the billing period compared to the day that you converted, as if it was only a recent change that you have made it m ...

Hi @CarolT1 If you signed up online, you’d have been asked to provide your first name, last name and Velocity membership number in a pop-up window. If signed up over the phone, you’d need to have mentioned ‘Velocity’ and provide your first name, last name and Velocity membership number to the AGL representative when requested. If neither of these occurred please reach out to our support team on your preferred contact method from our contact us page and our team will be more than happy to assist ...

Hi @ops2045 Thank you, I have edited the numbers for Privacy as this is a public forum.I'm going to send a Private Message through to you so I can assist privately on this as it will contain account sensitive information. Thanks, Chris

Hi @Steve_Deery If the NMI and the meter number are different on the meter in comparison to the bill it may be that the meter you are signed up on is incorrect. I'm more than happy to look into this further for you. I'm going to send you a Private Message to collect some information.Thanks, Chris