About ChrisE_AGL

Hi @xtian It's best to enter your specific address on our websites outage and status tracker. This way you can get specific information related to your address.Thank you, Chris

Hi @JK26 I'm sorry to hear you are experiencing long wait times, it is currently busier than expected.We appreciate your patience.Thank you Chris

Hi @LoriG I do apologise for the delay in my response. The Discount should apply, if this has fallen off during the migration, if you contact our support team we'll be able to get this fixed back up for you.Thank you, Chris

Hi @VKBob I'm sorry for the delay in my response.With the discount for having AGL Energy as well if this has stopped happening since the change, you'll need to contact our team to fix this up. Our team at the same time will be able to assist with the billing issue happening with the paper bill fee while no longer getting the paper bills and be able to provide you with updated BSB numbers so that you'll be able to make payments.Thank you, Chris