About ChrisE_AGL

Hi @AGLquestion Depending on the property you might have a Gas meter and a Gas hot water meter while both get charged on the singular bill there are 2 meter numbers to read. I'm more than happy to look into this further for you, I'm going to send you a Private Message to get more information on this.Thank you, Chris

Hi @Scottie68 Depending on you appliances and when they run while you aren't there could be the factoring reason as to why you see a change from day to day, as example if your hot water system is on electricity and is heating up every other day to keep warm.With the AGL App you'll be able to view your usage in 30 minute intervals meaning you can view on the days at which time the usage is increasing to assist in identifying where it's coming from.Thanks, Chris

Hi @bubbletee After you cancel a service, it will remain visible on the AGL App for 90 days so that you are still able to view details of your previous service if needed. We did remove the image you posted as it did contain account information on it.Thank you, Chris

Hi @Linley As @NeilC mentions the NMI should be written on the meter box, additionally on the first page of your bill on the right side of your page it will have account details where it will also be listed. I'm also going to send you a Private Message if you are unable to locate this to assist. Thanks, Chris