About NeilC

@Amcgrath Amanda, If you have switched to a Smart Meter then it is possible that the installer did not reconnect your hot-water circuit to the correct circuit within the smart meter. I would suggest you again ring AGL. Better still, if you can log onto the AGL web site and CHAT with an operator you can get a transcript of the whole conversation which you can use if any further follow up is needed. Before contacting them you need to make sure that you have taken down the readings from your meter ...

@MCONMWAR Yes this may be of concern to you, normally the meter readings are less than the actual readings. So in that scenario, you suddenly have a very large bill to pay. If you have a Smart Meter it is possible for retailers / suppliers to send a command to them to get the actual meter readings and that should match your manual reads. If yours is a smart meter it may contain three separate metersUsage from gridExport to grid (normally solar)Off Peak Controlled loadYou should check your mete ...

@Buzz Smart meters can contain up to three separate meters. Supply from Grid meterExport to Grid Meter (normally solar)A time controlled switch and meter (Off peak /Controlled load)Now only one device can be legally connect to the controlled load section. On your grid circuit you can have multiple circuit breakers connected to that meter connection.Standard circuits breakers installed in circuit breaker box normally include one or two lighting circuits (10 Amp breakers), a stove circuit (normall ...

@Tess2 I take it that you have recently had your smart meter installed. Yes it is possible to have the meter wires installed incorrectly. In truth most SmartMeters are in fact three meters.Meter 1 is connected to your mains input.Meter 2 is connected to your solar power outputMeter 3 connected to your controlled load. If you know who installed your meter I would contact them. If you don't you should contact AGL (who may have arranged the install) and get them to investigate. If AGL is less than ...