About NeilC

@John_mykra So go to https://www.agl.com.au/help-support/contact-us and report it. These pages are to look for answers to a problem and are mainly answered by people like me who try and help people with issues. Shannon should have transferred you to the appropriate team to assist you or at least made sure that your account was setup correctly. One of the AGL TEAM from here may pick this up and send you a private message so that you can resolve this.

@Electricpower, I will make this really easy for you. AGL shows you your usage at thirty min intervals, however you meter is more than likely to be configured for 5 minute intervals (this way they can get more from you if you are stupid enough to have demand rate). Now, when you export power there is a meter for that, and when you consume power there is a meter for that. So every interval it reports your consumption and your export. When you look at your bill you are charged for your consumption ...

@Hawthorn @Lester @megan_AGL Hi all, you need to understand that this is not your actual usage but really an approximation of your usage. For instance the 13.07 kWh of feed in could be 13.065 or 13.075. The other figure you are neglecting is the electricity used figure, which again is just an approximation. Then of course you are missing the fact that they have not included your supply charge. Now looking at my data for solar it says I have $7.11 for my 90.09 kWh of solar feed in for the first ...

@Christinche74 In the App or Web interface you are shown an approximation of your usage. It is more accurate if you have single rate tariffs but either way the amount shown does not include your Supply charge. Your paper bill (or PDF if you download that) shows your actual usage and is itemised.