About NeilC

@Basil_AGL Can you get one of your staff to look at this and cleanup

@Alewis21 You need to look at other posts where this has been explained. A smart meter, reads power from the grid and power exported to the grid. This is instantaneous, so you may be exporting 1kw to the grid, then you start the washing machine and draw 1.2 kw. Now the difference is .2 kw, this amount is measured by the smart meter and shown on your scale. You also need to understand that your AGL app shows 30min intervals, I can tell you that your meter is set to FIVE minute intervals and that ...

@LouiseAndJeff Have downloaded my last file again with no errors. docs.fxdms.net is not owned by AGL Are you trying to do this from the APP or from https://myaccount.agl.com.au If you are trying to do it from a link in an email I would suspect that is spam. Log into your account via the app or the link I have supplied above. I you have a PC / Mac log in to AGL web site at https://www.agl.com.au/ on the top right hand side of the page. Go to billing once you have logged in and download your bi ...

@LouiseAndJeff Logged on to my agl account.Downloaded my last bill successfully about 1 minute ago.