About andrewthomp

The issue is with the ombudsman, as yet nothing from aglspoke to a manager who said they would call back.....they didn'tspoke to someone in the resolution team about the invoice being incorrect,once again said they would call back.....they didn't.It is quite clear I have been incorrectly charged during the 12am to 6amperiod in particular. the agl app itself shows it quite clearly

its not the installer, all checked no issues from my endif the installer was the problem the usage etc would have been off from thestart.

agreeI was told generating a monthly invoice would fix everything and it did fix the usage. However my bill has overcharged me $60 for the month as the Ev night rate of 8 cents hasnt been used. They also changed my plan without notice with higher rates after only 3 weeks with AglI gave up trying to get a response with a manager and their resolution team. Currently issue has been reported to ombudsman but no contact from AGL

thanks for the reply. checked everything with the installer and no issues, which I didn't think would be the case since the app was tracking fine until a few days ago. seems my crossover to solar has triggered the new set of rates/ plan as it happened the same day, having said that no communication from AGL to tell me why. spoke to a manager who was helpful and suggested generating an invoice as she thought that would fix up the issues on the app. To be fair it did fix the usage data, so now sta ...