About andrewthomp

agreeI was told generating a monthly invoice would fix everything and it did fix the usage. However my bill has overcharged me $60 for the month as the Ev night rate of 8 cents hasnt been used. They also changed my plan without notice with higher rates after only 3 weeks with AglI gave up trying to get a response with a manager and their resolution team. Currently issue has been reported to ombudsman but no contact from AGL

thanks for the reply. checked everything with the installer and no issues, which I didn't think would be the case since the app was tracking fine until a few days ago. seems my crossover to solar has triggered the new set of rates/ plan as it happened the same day, having said that no communication from AGL to tell me why. spoke to a manager who was helpful and suggested generating an invoice as she thought that would fix up the issues on the app. To be fair it did fix the usage data, so now sta ...

I have been with agl for about a month and just installed solar 1 week ago. The usage and rates were all correct until today and matched my usage in my battery/ solar inverter app. Then today all the usage has changed dramatically showing 15kw and 17 kw used the last two days respectively when in fact my usage from the grid was leas than half a kw. The historical usage is all wrong and suddenly all my rates have changed also tried the online chat but got nowhere is the ombudsman my only solutio ...