Basil_AGL's latest conversations

Basil_AGL AGL Community Manager
25m ago

Re: AGL App showing incorrect wording

Hey @HLF, We can see that the Solar, Sold to Grid label on Android could be improved, showing High Feed-in instead of High Usage (to align with the iOS version of the app). Rest assured, the usage data and information being displayed is still correct. We've logged this with our product team so it can be fixed in a future update. Again, thanks for your feedback - it really helps us improve the app.
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Basil_AGL AGL Community Manager
06-02-2026

Re: waste of time and cheating of AGL energy rewards event

Hey @Samstain, Thanks for getting in touch!The quickest way to check your eligibility for the credit is to contact the Peak Energy Rewards team directly: Email: peakenergyrewards@agl.com.au or Call: 1300 377 118, then select option 3 Let me know if you need anything else. Cheers, Basil
39 Replies 0 Likes
Basil_AGL AGL Community Manager
02-02-2026

Re: Cannot find my latest electricity bill to download from website. PDF in app not downloading.

Hey @PVD, Just sent you a private message to get some further details around this. Cheers, Basil
39 Replies 0 Likes
Basil_AGL AGL Community Manager
23-01-2026

Re: How Effective Is AGL’s Peak Energy Rewards? Real Experiences Wanted!

Hey @OneJobDan, If you’re a solar customer, we'll either ask you to export more energy to the grid, or import less energy from the grid. If we ask you to export more, this means you’ll need to give back any excess energy produced by your solar panels to meet your reduction target. If you have a solar battery, you may be storing this excess energy. If you don’t have one, excess energy will be automatically exported. If we ask to you import less, you can adjust energy use by turning off or ad ...
4 Replies 1 Like