About Basil_AGL

Hey @habbie, you bring up a good idea - i've changed this to vote so others in the community can jump in with their thoughts and I'll also chat to the team about this too! Thanks for sharing, Basil

Hey @BKL, sorry to hear you have had that experience recently. Due to a system error, some customers did not receive the target text message in the events that they replied to. So, if you could reach out to peakenergyrewards@agl.com.au, in the email please include the screenshot you have attached, your name, DOB & account number and then the team will investigate and apply the appropriate credit to your account. Thanks heaps, Basil

Hey @Buddhi, Sign-up Velocity Points may take up to 45 days from connection to appear in your Velocity account. Anniversary bonus Velocity Points will appear up to 15 days after your 12-month plan period is complete. If you're eligible and Velocity Points don’t appear in your account, please contact us via the AGL Assistant. Thanks, Basil

Hey @clairebear, I have just moved this to the ideas section of Neighbourhood, as it's a great suggestion. Let me have a chat to the team and see if there is anything in place at the moment and I'll come back to you with some information. Cheers, Basil