About Basil_AGL

We’re really pleased to hear Sunit looked after you during your chat and delivered a great experience. We also appreciate you flagging the survey issue, we get how disappointing it would be not to update your rating. Your comments have been noted and we've made sure Sunit received your positive feedback.

Hey @54321, Confirming you signed up to the AGL Netflix Plan - if so please follow these steps; Within a few hours of your electricity being connected, you’ll have 3 options for activating your Netflix discount: 1. Email: Open the link in the activation email you receive from us or Netflix. 2. My AccountL Sign in to AGL My Account and select Activate now on the Overview screen The AGL app 3. The AGL App: Log in to the AGL app and select Activate now. You’ll be redirected to Netflix and c ...

Hey @Lester, Thanks so much for sharing this, and we’re really glad the surprise parcel made your day. It was our way of saying thanks for taking part in the interview piece you did last year and for being such an active, thoughtful member of the Neighbourhood. It’s great to hear the bottle, apron and bag will get good use. We love being able to give something back to the people who help make this community what it is. Thanks again for being part of it, and for everything you contribute.

Hey @HLF, We can see that the Solar, Sold to Grid label on Android could be improved, showing High Feed-in instead of High Usage (to align with the iOS version of the app). Rest assured, the usage data and information being displayed is still correct. We've logged this with our product team so it can be fixed in a future update. Again, thanks for your feedback - it really helps us improve the app.