About Basil_AGL

Hey @Bleasetom, I will send you a direct message to grab some details to follow this up for you.

Hey @Marckietan, Due to a system error, some customers may not have been included in the events that they replied to. So, if you could reach out to peakenergyrewards@agl.com.au, in the email to them include your full name, DOB and account number. The team will then investigate and apply the appropriate credit to your account. If you have any issues, please reach let me know. Basil

Hey @Frank9, really sorry to hear about your experience! I'm going to send you a direct message now to get some more information and follow this up for you. Cheers, Basil

Hey @VeTran, You can to change to paper billing by doing the following steps; Log in to My Account.From the Overview tab, select your name in the top right corner, then Account Settings.Select Billing and Payments.Scroll down to the Bill notifications option, and switch eBilling on or off. Just be mindful, some energy plans have mandatory e-billing so it would be best to check this prior to changing. Cheers, Basil