About Basil_AGL

Hey @Rickt, Thanks for reaching out and sharing your experience. Waiting that long on hold sounds frustrating, and we appreciate your patience. For help with setting up, the best contact is our dedicated team on 1300 447 465. They’ll be able to guide you through the process and answer any questions. Cheers, Basil

Hey @Terry8, thanks for getting in touch. Netflix is only included with an AGL Netflix Plan, so if you’re on a different plan, you won’t be able to combine your existing Netflix subscription with your AGL account. You can check out the AGL Netflix Plan and see if it suits your needs here. Cheers, Basil

Hey @tisme, Thanks for letting us know. We understand how frustrating this must be, and we want to make it easier for you. The best way forward is to use our AGL Assistant – it’s designed to help you quickly manage your account and get support without waiting for a call. You can access it anytime through our website or app. Cheers, Basil