About Basil_AGL

Hey @tisme, Thanks for letting us know. We understand how frustrating this must be, and we want to make it easier for you. The best way forward is to use our AGL Assistant – it’s designed to help you quickly manage your account and get support without waiting for a call. You can access it anytime through our website or app. Cheers, Basil

Neighbourhood’s very own @Lester took control of rising energy bills and turned a challenge into a long-term solution. From a full rooftop overhaul to installing a powerful solar system, his journey shows how future-proofing your home can lead to big savings and a cleaner future. Want to know how much he saved and his top tips for going solar? Read his story here. Have your own electrification or energy-saving story? Share it with us below – we’d love to hear from you!

Hey @Dean_Hope, We’ve removed your personal details as this is a public forum to keep your information safe. Have you tried updating your mailing address through My Account first? Here’s how: Sign in to My Account.Select your name in the top right corner, then go to Profile.In the Personal Details tab, go to Mailing address and select Chat.A chat window will open, and our AGL Assistant will help you update your mailing address. If you’ve already tried that and still need help, the next best thi ...

Hey @VPatMBE, Thanks for your post, just confirming you have followed these steps; To view and download your latest bill in My Account: Go to the Billing tab.Select Download your PDF bill. Previous bills are also available for download: Go to the Billing tab.Scroll down to Bill history to find previous bills.Select the down arrow to the right of the bill you want to download.Select Download your PDF bill. Cheers, Basil