About Basil_AGL

Hey Lester, Thank you for taking the time to share such a detailed and thoughtful message. I hear your concerns loud and clear — not only about the increases themselves, but also the broader impact for solar customers like yourself, and fairness, particularly for those without access to solar or battery options. I’d like to offer the opportunity to speak directly with one of our Senior Proposition Managers, who is closely involved in how these plans are shaped and can provide greater cont ...

Apologies @oliveoil - try this link here: https://www.agl.com.au/help-support/contact-us Thankyou for sending that through, I'll send you a direct message (as this is a public forum) now to get some personal details about your account.

Hey @oliveoil - thanks for reaching out and sorry to hear about your experience! Could you please share a screenshot of the chat, so I can get our developers to look into it for you. In the meantime and to correct the overcharge you have mentioned, I suggest you chat through our website here. That way a team member can sort that out for you as soon as possible. Cheers, Basil

Hey @Lester, great point you bring up there! Just so you are aware, the Battery Rewards Plan is a separate offer to our VPP. If you meet the eligibility requirements for our VPP, you can join and start earning more rewards even if you’re already on the AGL Battery Rewards Plan. In terms of the Digital Vist Gift Cards, they can be used anywhere Prepaid Visa Gift Cards are accepted online and in-store with contactless point of sale terminals. Your AGL Prepaid Digital Visa Card cannot be used a ...