About Basil_AGL

Hey @Gavin1, We’re really sorry this is happening, it’s frustrating when messages like “check your bill” don’t feel genuine. Keeping your account safe is important to us, and there are a few simple ways to spot if it’s really AGL. Here’s what to look out for: We’ll never ask for your personal banking or financial details.We’ll never threaten to disconnect you on short notice, we’re required to give multiple warnings first.We won’t ask for your one-time verification code unless you’ve contact ...

Hey @Lester & @Steve4567, You're both right, standard solar feed‑in rates have fallen over time. The reason is supply and demand. So much rooftop solar now feeds the grid that midday exports are worth very little across most of the NEM, not just South Australia. The midday "sun tax" is set by SA Power Networks under the regulator, so it isn't something retailers add on. But solar isn't a "dead duck", its value has simply moved. What matters now is when you use or export your energy. That's ...

We’re really pleased to hear Sunit looked after you during your chat and delivered a great experience. We also appreciate you flagging the survey issue, we get how disappointing it would be not to update your rating. Your comments have been noted and we've made sure Sunit received your positive feedback.

Hey @54321, Confirming you signed up to the AGL Netflix Plan - if so please follow these steps; Within a few hours of your electricity being connected, you’ll have 3 options for activating your Netflix discount: 1. Email: Open the link in the activation email you receive from us or Netflix. 2. My AccountL Sign in to AGL My Account and select Activate now on the Overview screen The AGL app 3. The AGL App: Log in to the AGL app and select Activate now. You’ll be redirected to Netflix and c ...