Basil_AGL's latest conversations

Basil_AGL AGL Community Manager
yesterday

Re: Allow secondary accounts to access AGL app.

Hey @redcliffe, Thanks so much for sharing your situation, we completely understand how important it is to be able to support a family member with managing their accounts, and how the introduction of 2FA can add extra steps when you're helping someone else. At the moment we don’t offer a secondary‑user or nominee access feature, but we’ve passed this feedback on to our product team as it’s something we know would be valuable for many customers. In the meantime, one option that may make t ...
5 Replies 0 Likes
Basil_AGL AGL Community Manager
yesterday

Re: Electricity rebate for senior Australians

Hey @Adriana57, You can view your concession card details, or add or update a concession card using our AGL Assistant. Cheers, Basil
Solved 3 Replies 0 Likes
Basil_AGL AGL Community Manager
Thursday

Re: "Chat with us online" not working

Hey @GC2, Could you try the following; 1) A hard refresh on the browser 2) Try Chrome or another browser and see if that works. Thanks, Basil
Solved 4 Replies 0 Likes
Basil_AGL AGL Community Manager
Wednesday

Re: "Chat with us online" not working

Hey @GC2, This generally comes up If you have slow internet or an incompatible browser. May I ask where you are searching this from? Thanks, Basil
4 Replies 0 Likes