About Basil_AGL

Hey @Lester & @NeilC, thanks for the questions.Peak Energy Rewards events don't run on a fixed monthly schedule, and you'll generally see more events during peak demand periods, such as hotter summer days or colder winter days when support for the grid is most valuable.For Peak Energy Rewards event outcomes and credits, it can take a little time for us to confirm results. After an event, we need to wait for the half-hourly usage data to become available, which is typically around 3-4 days. Once ...

Great to hear @Richy, you've been able to successfully enrol in Peak Energy Rewards. To double check that your registration has gone through, you can follow the same process again: Go to the Peak Energy Rewards page. Select Join now.Sign in to My Account. If your registration is complete, you should see a message confirming that you're already registered for Peak Energy Rewards, similar to the screenshot below.If you don't see this message, please let me know and I'd be happy to help further.

Hey @Richy , Great to hear you've joined the Battery Rewards Plan. Peak Energy Rewards is managed separately, so you'll need to opt in to participate. To sign up: Visit the Peak Energy Rewards page. Select "Join now"Sign in to your My Account when prompted.Follow the on-screen steps to enrol in the program.Once enrolled, you'll be eligible to participate in Peak Energy Rewards events and earn bill credits when you meet the energy reduction target for an event. If you run into any issues du ...

Head over to our new group, Pricing & Billing, where our teams across pricing and customer operations will be available this week to answer questions, explain energy costs and bills, and help connect you with information and support. Details below: Throughout this week Hosted here Exclusive to AGL customers