About Basil_AGL

Hey @VeTran, You can to change to paper billing by doing the following steps; Log in to My Account.From the Overview tab, select your name in the top right corner, then Account Settings.Select Billing and Payments.Scroll down to the Bill notifications option, and switch eBilling on or off. Just be mindful, some energy plans have mandatory e-billing so it would be best to check this prior to changing. Cheers, Basil

Hey @Michael007, sorry to hear you are still waiting to hear from Tesla! I'll follow up with the team who you have been in contact with and pass on this information.

Hey @Yesol - welcome to Neighbourhood! To redeem 'The Good Guys eGift Cards', you will need to sign into your AGL My Account and from there you will be able to access it. Here is the link for you; https://www.agl.com.au/rewards/offers/the-good-guys-egift-cards Cheers, Basil

Hey @Vkrickles, sorry to hear you have had that experience recently. Due to a system error, some customers may not have been included in the events that they replied to. So, if you could reach out to peakenergyrewards@agl.com.au, then the team will investigate and apply the appropriate credit to your account. Thanks heaps, Basil