Mark65's latest conversations

Mark65 Conductor
2 weeks ago

Re: Why is my app not up dating my day-to-day use

  My bill was visible for a cpl of days but then got removed from the app & website. AGL still debited my bank acc though. I've had this data / billing issue since changing to the Solar Savers Plan in June 2026. The missing bills usage data is also not showing. I been assured the issues has now been resolved. If it happens again, I'm going to report the ongoing data & billing issues to the NSW Energy & Water Ombudsman. From what I can gather from all the posts, the issue is only affecting custom ...
78 Replies 0 Likes
Mark65 Conductor
2 weeks ago

Re: App

Tnx's Chris for the update, I gather they couldn't give a time frame. I must be in batch 2 (no sms). Are only the Customer's that recently installed solar / battery have this issue? In regards to having the rates reset to what they were before July's increase, does that include the daily supply charge? Also I've been wanting to switch my plan from solar Savers to battery rewards. Should I continue to wait until all this has been rectified as advised? (Was that the correct advise?) Will the rates ...
78 Replies 0 Likes
Mark65 Conductor
4 weeks ago

Re: Usage data not loading on app.

I've been told that billing department has put a block on mine until they have the issue sorted out
78 Replies 0 Likes
Mark65 Conductor
4 weeks ago

Re: Daily Usage Data buggy

Same here, 4 days b4 new bill issued & 3 days b4 direct debit
78 Replies 1 Like