About Mark65

Tnx's for your comment @Dpek, I probably ove exaggerated the comment about optus / telstra & gov stepping in due to my increasing frustration. I understand for some customers the issue has been fixed. @ChrisE_AGL , Is there someone at AGL, (maybe the customer resolutions team manager) that could provide a compensation of sorts. Like some other customers, the app & website hasn't updated since 1ˢᵗ July. My billing cycle is from 18ᵗʰ - 17ᵗʰ monthly.  The last reason given 'is there has been a data ...

Hi@chris,Mine is still not updating & also haven't received a bill, can you please look in to this as a matter of urgency. I've been patiently waiting & I expect a higher quality of service. If this was telstra or optus the media would be all over it & the government would have stepped in by now. There needs to be some accountability or a concession given to customers affected. Thanks for your understanding

Had the same issue since July 1ˢᵗ, the reason given by customer resolutions was 'they weren't receiving data from my smart meter.' This also happened ½ way through my last monthly billing cycle. Hopefully, it won’t be an ongoing issue!