Tnx's Chris for the update, I gather they couldn't give a time frame. I must be in batch 2 (no sms). Are only the Customer's that recently installed solar / battery have this issue? In regards to having the rates reset to what they were before July's increase, does that include the daily supply charge? Also I've been wanting to switch my plan from solar Savers to battery rewards. Should I continue to wait until all this has been rectified as advised? (Was that the correct advise?) Will the rates ...