Mobile

Hi Agl Technical Support Team Ive just spoken to CINDY Who couldn't fix my second activated sim to work. She kept saying SORRY ... SORRY ... And told me to wait another day. From 20.05.2025 to 29.05.2025 2 active replacement sims Both are show SOS Total 9 long days with 13 phone call to AGL Teachnic

will AGL be bringing back eSIMs? if so when?

Hi all, does anyone know why one of my phone plans isn't showing up on my app and how I can get it to? I'm being billed for it and the phone works so it's definitely se up but I can't check my usage. It's been 4 months and I've spoken to multiple people over the phone who assure me it is fixed but i

Hi, I am unable to get to the post office today to pick up my SIM card but my service runs out today from my current supplier. I am going away tonight so need a sim now. Is there any way I can convert to an esim until I receive the physical sim? Thanks.

Hey everyone, For the past week, my home internet has been dropping randomly — sometimes for a few minutes, sometimes longer. I’ve restarted the router, checked cables, and even reset the modem, but no luck. Has anyone experienced something similar? Thanks in advance! Best regard, Angela

Hi all, After almost a week of frustrating internet outages, I’m finally back online. If you're dealing with similar connectivity issues there’s light (and Wi-Fi) at the end of the tunnel. Best Regard, Reyans

Hello, After 9 long days of frustration with my replacement SIM showing SOS only, I finally got my number back — thanks to Glenn and Barry from the Mobile Expert Team! If you're facing the same issue. Best Regard, brian

Emergency services couldn't contact me on my mobile phone. Checked Optus tower location and we should have 5G cover. What do I need to do to get a landline apart from buying a hands free phone.

Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorrect, however they are the same details used for previous bills. Attempted to change automatic payments, same issue. Reached out to support but they asked me to pay through the phone. I cannot make paym