Mobile Accounts & Plans

Questions and discussion related to AGL Mobile plans and your AGL Mobile account

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  • Accepted Solution

    Aussie Broadband changeover July 2026

    I see that we’re being told that our Internet and phones will be automatically changed over from Optus to Aussie Broadband this July. Sounds reasonable on the face of it given Optus is pretty poor. HOWEVER: What happens to our phones that use eSIMS? Aussie Broadband still does not support eSIMs AFAI

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  • Accepted Solution

    ABOUT AGL app

    Dear AGL Customer Service Team, I’m currently experiencing an issue with the AGL app. I can only see my electricity account and usage information, but I’m unable to view any information relating to my Mobile and NBN services, including my bills and payment details. At the moment, the only way I know

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  • Why am I being charged $15 for my mobile plan when it was always $10?

    I have electricity with AGL and was told if I have a mobile plan with them, it would be $10. I am disappointed they will just raise the price without telling me and for no reason. Might have to change to a different company if it is not resolved. I get charged a lot for electricity too.

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  • Mobile plan discounts

    I have 2 mobile plans with AGL for my family. I recently added an electricity account too. Should I be eligible for the mobile plan discountS? Or is this only for new services?

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  • Accepted Solution

    Family Mobile Plan?

    What would be the best way to have 3 phones all connected to a combined plan with AGL Mobile?

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  • Ported to AGL Mobile, esim not installed, no mobile connection for more than 24 hours now

    I have ported my mobile number to AGL Mobile yesterday and the Activation of Esim on the AGL app says it is Done. However it wasn't installed on my mobile phone, and now I am left with no connection for more than 24 hours now. Anybody else experiencing this issue? I can't event port out of AGL Mobil

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  • Trying to resolve my billing online now 30 minutes why is there no person to talk to

    Service is terrible why is anyone with AGL????? Waiting 30 minutes online. My free netflix plan is not free they charged me $10 a month WTF??? Is this corporate bull**bleep** real from energy companies to communication to banks no one is available to talk to anymore just type and hope you get someon

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  • Mobile

    I have been using a TPG mobile plan for a long time, both for myself and for my son, and the accounts are in my name. A few months ago, I received a discount offer from AGL (since I use AGL for electricity and gas) and switched my mobile plan to AGL. I have been very satisfied with it. Now I would l

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  • eSIM not available when switching from other provider

    I recently ported my number from Vodafone to AGL, and during the process, there was no option to select eSIM. The only choice was a physical SIM card. Is this just an issue with me or wider for everyone if they want to switch providers while keeping their own number?

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