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  • by David_AGL
‎25-02-2024 12:40 PM

Bill to high - how do I cut back?

‎25-02-2024 12:40 PM
Hi like most people I am finding the cost of living way over the top but having said that not crying poor mouth want I would like though are some sensible tips on how to cut back my bill. I pay out o...
by FeeBee21 in Managing Your Energy
‎25-02-2024 12:40 PM
Show results in replies (4)
  • Hi @FeeBee21 , on top of the great advice from @Caban above you  might find a f...
  • @FeeBee21 ,   Another thing to check if you're struggling with cost of living is that...
  • @FeeBee21    Hi FeeBee,   Some things to look at to bring down the cost of elect...
  • Thank you some very good tips there luckily for me fish are cold water chappies. Interesting about ...
‎11-01-2023 02:14 PM

Internet outage? Check here first!

1 Like
‎11-01-2023 02:14 PM
1 Like
If you're having issues with your internet connection, you can check for updates on service status, local incidents and scheduled maintenance at https://www.agl.com.au/help-support/internet-mobi...
  • Tags
  • help_internetproblems
by AGL Community Manager David_AGL in Internet - General
‎11-01-2023 02:14 PM
Show results in replies (1)
  • agl.com.au/telcostatus
‎09-12-2023 12:38 PM

efficient use of energy - real time monitoring (Pe...

1 Like
‎09-12-2023 12:38 PM
1 Like
agl seems keen to have me Join AGL Peak Energy Rewards and you could get bill credits for reducing your home energy use during peak times, when the grid needs a helping hand.   it's a leap o...
by scruffy1 in Peak Energy Rewards
‎09-12-2023 12:38 PM
Show results in replies (3)
  • @scruffy1 - Although your digital meter does measure your usage live, the data is only sent to...
  • Hi @scruffy1 , thanks for the feedback, I'll pass it along to the Peak Energy Rewards tea...
  • Hi @scruffy1 - thank you for your post. If you have the AGL app, you can see updates daily with y...
‎02-08-2022 05:21 PM

want to check that concession card details are cor...

‎02-08-2022 05:21 PM
Hello, How can my husband (account holder) check that his concession card details have been correctly recorded on our account?
  • Tags
  • help_addconcession
by LynK in Energy Accounts & Plans
‎02-08-2022 05:21 PM
Show results in replies (1)
  • To ensure that your concessions are being correctly applied to your bill, you can use My Account or...
‎22-04-2023 08:53 AM

Make "My Account" accessible while overseas

‎22-04-2023 08:53 AM
This should be easy to fix.  For some reason users are blocked from "My Account" if they are trying to access it while out of Australia.  I spoke with AGL Help and the best they could offer...
by veteran in AGL Website
‎22-04-2023 08:53 AM
Show results in replies (3)
  • We've added a new Help page on how to Manage your account while overseas, including options  i...
  • Hi @veteran    Thanks for your question. Customer security is a core priority at...
  • David, The last time we were in Europe about a month ago, we were able to easily log in to our acc...
‎09-08-2023 12:49 PM

Apple Watch and mobile plan

1 Like
‎09-08-2023 12:49 PM
1 Like
I’m considering switching my mobile carrier to AGL, but I’m wondering what happens with my Apple Watch. I currently am with Optus and get number sharing for an additional $5 on my plan. What is the s...
by Mizj in Mobile Accounts & Plans
‎09-08-2023 12:49 PM
Show results in replies (2)
  • Hi @Mizj , I assume that you don't have a physical sim card in your Apple Watch?  At this s...
  • Hi @Mike-007 hopefully AGL esIM will support wearables soon, but unfortunately I can conf...
‎07-02-2023 01:20 PM

Internet outage in 4030

‎07-02-2023 01:20 PM
I'm in post code 4030 in QLD and I haven't had internet since 8.30am today. Is there a problem somewhere?
by Shaggi in Internet - General
‎07-02-2023 01:20 PM
Show results in replies (2)
  • Hi @Shaggi,   https://telcostatus.agl.com.au/ is showing a current outage at Aspley Depot ...
  • Hi @Shaggi . Sorry for the inconvenience. If it's still down tomorrow, I'd recommend givi...
‎13-10-2023 11:19 AM

APP Error with Night Saver EV plan

‎13-10-2023 11:19 AM
Hi, am on the Night Saver EV Plan.  The App doesn't recognise the different tariff charges overnight/during the day.  thanks   
by JB3 in AGL App
‎13-10-2023 11:19 AM
Show results in replies (3)
  • Hi @JB3 ,   Thanks for taking the time to report this. Our team is aware of the ...
  • Hi @H3KT1C - I've had reports from app users that this has been fixed. Is your app update...
  • Hi @JB3 -  a fix for this is expected shortly (this week). Any bills impacted will b...
‎25-09-2023 10:31 AM

What are the specifications for my AGL-supplied mo...

‎25-09-2023 10:31 AM
Looking for the specifications for your AGL-supplied modem? You'll find them below, including models   In Stock eero 7 eero 6+ TP-Link VX230 No longer sold eero mesh (eero 5)...
by AGL Community Manager David_AGL in Modems & Hardware
‎25-09-2023 10:31 AM
Show results in replies (1)
  • Modem Specifications Eero 7 Max   Wi-fi connectivity Wi-Fi sta...
‎08-12-2019 07:42 PM

How do i Cancel my Account with AGL?

‎08-12-2019 07:42 PM
Id like to know how i can Cancel my AGL account .  ive relocated over 6 months ago and have received my second bill since ive vacated this property.  i want to disconnect this power b...
  • Tags
  • cancel account remove account close
by Xavier2 in Energy Accounts & Plans
‎08-12-2019 07:42 PM
Show results in replies (2)
  • Hi @Scott1A    To cancel your account, just get in touch with us via w...
  • Hi @Xavier2 , to cancel your account, just get in touch with us via web chat or phon...
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