About snairn

20-30 mins after the outage first occurs, it isn’t hard to send out an email or text to notify power, internet or whatever is down. Like it happens (particularly due to weather and 99% of people understand that. But to just leave your customers in limbo, and the amount of digging and calling helplines etc they have to do to even realise what the issue is…. Is frankly pretty poor.

100% agree. Had (well still having) the same problem now. Just no communication on something quite important really. A lot of people now depend on the internet to do their work from home etc.

Having recently moved to North Brisbane, I am surprised by the lack of communication on unexpected internet outages by AGL. We are 4 hours into the outage and there has been no correspondence from AGL at all to customers. Very surprising and disappointing. Outages happen but at least keep customers updated and in the loop, rather than in the dark for hours on end.