David_AGL's latest conversations

David_AGL AGL Community Manager
  • Solar enthusiast
  • Battery storage enthusiast
  • Electric vehicle enthusiast
  • Smart home enthusiast
  • Renewable enthusiast
Thursday

Re: Alan Fels reporting into excessive energy charges

Hi @APEX No, the $70 million does not include Energy Bill Relief Fund payments or existing concessions, although one of the measures included in the package is improving insights and training for customer service agents, to help proactively identify customers showing signs of hardship and assist them to access those support options they are entitled to as well.
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David_AGL AGL Community Manager
  • Solar enthusiast
  • Battery storage enthusiast
  • Electric vehicle enthusiast
  • Smart home enthusiast
  • Renewable enthusiast
Wednesday

Re: Alan Fels reporting into excessive energy charges

Hi @APEX , I suspect that's probably not a level of operational detail that team will be able to share, but to your original question "how many cents in the dollar actually make it to the account balances of those worst affected by the cost of living crisis" , the answer would be the $9.7 million in direct relief (in year one of the two-year program), which would cover these two points from the release: Targeted payment matching and debt relief for eligible customers experiencing hardship to ass ...
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David_AGL AGL Community Manager
  • Solar enthusiast
  • Battery storage enthusiast
  • Electric vehicle enthusiast
  • Smart home enthusiast
  • Renewable enthusiast
Monday

Re: Alan Fels reporting into excessive energy charges

Hi @APEX - I reached out to the team for a response on this one:The $70m Customer Support Package focuses on three key areas: energy literacy, improving agent training and direct support to customers through bill credits and debt relief, as well as access to government grants and rebates. In the first financial year of the program, we have contacted 115,000 customers with payment support options, $9.7m debt relief for hardship customers and commenced proactive outreach to deploy solar for low-i ...
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David_AGL AGL Community Manager
  • Solar enthusiast
  • Battery storage enthusiast
  • Electric vehicle enthusiast
  • Smart home enthusiast
  • Renewable enthusiast
Monday

Re: Slow upload speed - Any suggestion for this issue?

Hi @gericcocco , yes, the I believe the root cause in the case of this particular discussion was resolved, but of course performance issues can always recur, and can be down to any number of reasons. It sounds like you're having ongoing problems - have you been in touch with AGL support at this stage?
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