About David_AGL

Rank: AGL Community Manager

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David_AGL AGL Community Manager
  • Solar enthusiast
  • Battery storage enthusiast
  • Electric vehicle enthusiast
  • Smart home enthusiast
  • Renewable enthusiast
yesterday

Re: not getting email bills

Hi @isanders50, There's a current issue with generating PDF and paper bills. This is a technical problem with our billing partner Fuji Xerox and it affects bills generated on 11 October and 15 October. It's being investigated and will be resolved as soon as possible. In the meantime you can contact customer service and they'll be able to provide you a copy of your bill directly. This isn't likely to be the cause of the original post here though, because it's outside the timeframe affected.
2 Replies 0 Likes
David_AGL AGL Community Manager
  • Solar enthusiast
  • Battery storage enthusiast
  • Electric vehicle enthusiast
  • Smart home enthusiast
  • Renewable enthusiast
yesterday

Re: download energy bill not available on web site

Hi @pjenkins, @SmartAlec I can confirm there's a current issue with generating PDF and paper bills. This is a technical problem with our billing partner Fuji Xerox and it affects bills generated on 11 October and 15 October. It's being investigated and will be resolved as soon as possible. In the meantime you can contact customer service and they'll be able to provide you a copy of your bill directly.
3 Replies 0 Likes
David_AGL AGL Community Manager
  • Solar enthusiast
  • Battery storage enthusiast
  • Electric vehicle enthusiast
  • Smart home enthusiast
  • Renewable enthusiast
yesterday

Re: My electricity bill has not arrived

Hi @pancho , @roy777 I can confirm there's a current issue with generating PDF and paper bills. This is a technical problem with our billing partner Fuji Xerox and it affects bills generated on 11 October and 15 October. It's being investigated and will be resolved as soon as possible. In the meantime, if you contact customer service directly, they will be able to provide you with a copy of your bill
Solved 5 Replies 0 Likes
David_AGL AGL Community Manager
  • Solar enthusiast
  • Battery storage enthusiast
  • Electric vehicle enthusiast
  • Smart home enthusiast
  • Renewable enthusiast
yesterday

Re: Latest bill not available

Hi @Daniel-Saunders , @Giff I can confirm there's a current issue with generating PDF and paper bills. This is a technical problem with our billing partner Fuji Xerox and it affects bills generated on 11 October and 15 October. It's being investigated and will be resolved as soon as possible.
Solved 3 Replies 1 Like