Velocity Bonus Points

MrMichaelB
Conductor
4 Replies 2668 Views

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?! 

22 REPLIES 22
Pacmusic27
Switched-on
1 Reply 1901 Views

I joined up on your electricity and gas velocity value deal promotion promising 20000 points for electricity and 10000 points for gas connection back in May. I never received the 10000 points for gas. I have rung and complained but so far nothing. Please issue my points asap otherwise I will comment thoroughly on social media of how I’ve been treated. I shouldn’t have to keep asking for what was promised in the deal when I signed up back in May. I will cancel my account and go back to Red Energy if you don’t fix this asap!!
My name is Paul Cincotta Account **Personal details removed**

Deepesh_AGL
AGL Moderator
2 Replies 1872 Views

Hi Pacmusic27, I'm sorry to hear about your poor experience. I'll send you a private message shortly so we can get this right for you. Cheers, Deepesh

Pacmusic27
Switched-on
1 Reply 1850 Views

You still haven’t processed my 10000 velocity points for joining to gas. When will you do it? 

Deepesh_AGL
AGL Moderator
0 Replies 1838 Views

Hi Pacmusic27, It looks like you haven't received my private message from earlier to get your account details. I'll send you another message now to discuss further. Cheers, Deepesh

Deepesh_AGL
AGL Moderator
0 Replies 1469 Views

HI Michael, I'll reach out to you privately to get more details so I can look further into this. Cheers, Deepesh

Dayna72
Switched-on
0 Replies 1529 Views

Hi there I still have not received my Velocity points??

rho46
Switched-on
3 Replies 1385 Views

As part of the electricity promotion plan which I signed up in late June, I would be given 20,000 Velocity points after 45 days. However, to-date I don't see these points being credited to my Velocity account. Why the delay?

Richard

MrMichaelB
Conductor
1 Reply 1324 Views

Off to the industry ombudsman I go. Misleading marketing and promotion.

megan_AGL
AGL Moderator
0 Replies 1359 Views

Hi Richard,

 

We are sorry to hear that you haven't received your points, we will send you a private message to get some more details from you.

 

Kind regards,

 

Megan