Velocity Bonus Points

[MrMichaelB]

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?! 

[Pacmusic27]

I joined up on your electricity and gas velocity value deal promotion promising 20000 points for electricity and 10000 points for gas connection back in May. I never received the 10000 points for gas. I have rung and complained but so far nothing. Please issue my points asap otherwise I will comment thoroughly on social media of how I’ve been treated. I shouldn’t have to keep asking for what was promised in the deal when I signed up back in May. I will cancel my account and go back to Red Energy if you don’t fix this asap!!
My name is Paul Cincotta Account **Personal details removed**

[Deepesh_AGL]

Hi Pacmusic27, I'm sorry to hear about your poor experience. I'll send you a private message shortly so we can get this right for you. Cheers, Deepesh

[Pacmusic27]

You still haven’t processed my 10000 velocity points for joining to gas. When will you do it? 

[Deepesh_AGL]

Hi Pacmusic27, It looks like you haven't received my private message from earlier to get your account details. I'll send you another message now to discuss further. Cheers, Deepesh

[Deepesh_AGL]

HI Michael, I'll reach out to you privately to get more details so I can look further into this. Cheers, Deepesh

[Dayna72]

Hi there I still have not received my Velocity points??

[rho46]

As part of the electricity promotion plan which I signed up in late June, I would be given 20,000 Velocity points after 45 days. However, to-date I don't see these points being credited to my Velocity account. Why the delay?

Richard

[MrMichaelB]

Off to the industry ombudsman I go. Misleading marketing and promotion.

[megan_AGL]

Hi Richard,

We are sorry to hear that you haven't received your points, we will send you a private message to get some more details from you.

Kind regards,

Megan