Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?!
I joined up on your electricity and gas velocity value deal promotion promising 20000 points for electricity and 10000 points for gas connection back in May. I never received the 10000 points for gas. I have rung and complained but so far nothing. Please issue my points asap otherwise I will comment thoroughly on social media of how I’ve been treated. I shouldn’t have to keep asking for what was promised in the deal when I signed up back in May. I will cancel my account and go back to Red Energy if you don’t fix this asap!! My name is Paul Cincotta Account **Personal details removed**
Hi Pacmusic27, It looks like you haven't received my private message from earlier to get your account details. I'll send you another message now to discuss further. Cheers, Deepesh
As part of the electricity promotion plan which I signed up in late June, I would be given 20,000 Velocity points after 45 days. However, to-date I don't see these points being credited to my Velocity account. Why the delay?
