Velocity Bonus Points

[MrMichaelB]

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?! 

[Deepesh_AGL]

HI Michael, I'll reach out to you privately to get more details so I can look further into this. Cheers, Deepesh

[MrMichaelB]

Off to the industry ombudsman I go. Misleading marketing and promotion.

[Deepesh_AGL]

Hi MrMichaelB, It would be good to understand the reason why only 10K points were awarded instead of the advertised points. I will send you a private message shortly to discuss further. Cheers, Deepesh

[MrMichaelB]

No. Ive already had a private message open with you for a few weeks already.

[Deepesh_AGL]

Hi Michael, Thanks for your time over the phone earlier. As discussed I have escalated the issue and the points will be awarded within 7 business days. We appreciate your patience. Cheers, Deepesh