Velocity Bonus Points

[MrMichaelB]

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?! 

[KPC]

Hi Deepesh, I had sent you my name, dob for verification last week as requested. Is there any update on the findings? Thanks.

[MrMichaelB]

Still no resolution to this issue.

[Basil_AGL]

Hey @MrMichaelB, sorry you're still waiting - I'll send you a direct message and get this sorted for you. Cheers, Basil 

[Bleasetom]

I have had a similar issue. I signed up during a promotion which offered 20,000 points for switching to electricity plan with AGL. I have only been awarded 10,000 velocity points into my account.

[Basil_AGL]

Hey @Bleasetom, I will send you a direct message to grab some details to follow this up for you. 

[Buddhi]

Hi 

I signed up under the offer that gave 20000 Velocity Points with electricity. I have now paid by first bill and have not received the points. Please can you let me know when I will receive them. 

[Basil_AGL]

Hey @Buddhi,

Sign-up Velocity Points may take up to 45 days from connection to appear in your Velocity account. Anniversary bonus Velocity Points will appear up to 15 days after your 12-month plan period is complete. If you're eligible and Velocity Points don’t appear in your account, please contact us via the AGL Assistant.

Thanks, 

Basil