About Deepesh_AGL

Hi NielFulton, I understand the importance of security and convenience when it comes to managing your account, and I apologise for any frustration this situation has caused. I completely acknowledge your point about the limitations of using the same username and password for both you and your wife, particularly regarding the inability to enable two-factor authentication for added security. I will ensure that your feedback is provided to our Digital team so we can make our service more secure and ...

Hi Richard48, Thanks for reaching out. Billing adjustments do occur from time to time due to various reasons. However, it is our responsibility to explain to you why the adjustment has occurred. Apologies, that this has not been the same in your experience. I will reach out to you privately to get some details so I can look further into it. Cheers, Deepesh

Hi anniegethen, I sent you a private message yesterday to get more details so I can get in touch with you. Have you not received it? I'll send you another private message now. Cheers, Deepesh

Hi m7447slO, Thanks for reaching out. I will send you a private message shortly so we can organise the refund for you. Cheers, Deepesh