About megan_AGL

Hi rosy876, You can check if your direct debit has been successfully set up via the AGL my account platform by following the below instructions. 1. Login to My Account and select 'Account Settings' from the 'hello user' dropdown in the top righthand corner of the page. 2. Within the 'Billing & Payments' section, find the item called 'Direct Debit' and click on 'Edit'. This will show you if direct debit is active, if not you can add it here. 3. Click 'Set up Direct Debit'. 4. Select eith ...

Hi Martindeh, If you are changing from one provider to another, there is no need to organise a cancellation with your previous provider. You will receive a final bill from them automatically when AGL takes over the billing rights at your property. Kind regards, Megan

Hi Scottie68, The SMS prompts to provide your meter read will come through before your bill is due to be generated to ensure your bill is as accurate as possible. If you are on monthly billing, the bill that you received on the 5th will cover the previous month and you shouldn't receive another bill until early March. If this was not the case, please let us know. Kind regards, Megan

Hi Abcd12345678, We are sorry to hear you are having issues closing your account, if you are no longer responsible for the supply we want to ensure you stop being billed as soon as possible. Please contact us so we can take a look at the account for you https://www.agl.com.au/help-support/contact-us. Kind regards, Megan