About megan_AGL

Hi Lester, Thank you for reaching out. If we do not extend your plan you will notified via a recontacting letter sent to your billing method of choice that will advise your current plan is expiring and outline what plan you will roll onto if you don't get in contact with us. If we do not contact you, your current plan will continue, however please note when the notice refers to your energy plan period, this only refers to the length of the plan, this does not mean your current rates are fi ...

Hi CJ2, We are sorry to hear that you are having issues with getting your meter read. If this is the first estimate you have received we recommend you wait until the next scheduled read so we can see if this will be an ongoing issue for you. If this is a once off and your meter is accessible, we are incredibly sorry for the inconvenience and request you to provide us with a reading so we can assure you have been billed correctly. Please submit a meter read via the AGL app or the AGL my a ...

Hi AussieGaz, Thank you for reaching out. We are truly sorry to hear about your situation and will do all we can to direct you to the right place. If this is in relation to a power outage that affected your area due to a network fault or planned outage, the best people to contact would be your electricity distributor as they manage the power lines and supply to your home. If you are not sure who this is, it is included on the front page of your bill. Please reach out if you have any ques ...

Hi WOLFEE-68, As mentioned on another post, we have sent you a private message. Kind regards, Megan