Why is my app not up dating my day-to-day use

[Zib78]

Yes, I’m having trouble with the app. The usage is not coming up. I’ve reinstalled the app several times but there’s been no change. 
They’ve told me yesterday ( Monday ) that they’re in the process of fixing it but there’s still been no change. 

[ChrisE_AGL]

Hi @Zib78 

It's great to hear that you've contacted our team in regard to this issue, and from the sound of it it's in the process of being fixed up. 

I'm going to send you a Private Message to get some further information on this to look into this further for you.

Thanks, Chris

[Minmim]

I signed up 3 weeks ago and still unable to see my data. Very disappointing. We have smart meter and it's taking so long.

Just contactef Agl and told it will be resolved in 10 business day.

Meaning it will take over a month to see my usage. How am i suppose to budget this? Hopefully it's not a surprise bill

[Dpek]

Been like that for over a month now. AGL so slow to fix this issue

[ColBrett]

Daily usage is not showing all data for some days, and now for the last 4 days hasn’t updated

[Mark65]

Same here, 4 days b4 new bill issued & 3 days b4 direct debit

[Mark65]

I've been told that billing department has put a block on mine until they have the issue sorted out

[Aniyer]

AGL app is not updating any details for the last 10 days. Called agl support few days ago, not much help and am not sure if this will be fixed as there is no eta. 
I was told by the support team that a ticket was raised and would be fixed overnight. Any idea on how to get this to work ?

[IanK]

Hi Aniyer

I have had no usage details since joining at the beginning of the month and haven't received a reasonable explanation from the call centre.

Seriously considering leaving and have advised friends who were considering moving to AGL to maybe rethink their decision.