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  • by Panda
‎16-09-2021 12:59 PM

DS244WTV Operation Manual

‎16-09-2021 12:59 PM
Hi,   Where can I download the operations manual for the DS244WTV?   Thanks Simon  
by Rockman in Modems & Hardware
‎16-09-2021 12:59 PM
Show results in replies (2)
  • Hi there,   2 links that might help you here:   https://help.southernphone.com.au/hc/...
  • @Rockman , just to confirm - we actually don't have a full operations manual available either....
‎18-10-2021 08:37 PM

Can't find the message button when logged into acc...

‎18-10-2021 08:37 PM
Hello. I have logged into my AGL account and want to Chat I can't find the chat button. I have looked at help and found where look for the button ie  logging in to your account and hi...
by kkerries in AGL Website
‎18-10-2021 08:37 PM
Show results in replies (2)
  • Glad it worked out, perhaps the UI is different for the pixel 3a compared to my device. 
  • hey kkerries, How'd you go with the above problem?  On my app, the chat function is in t...
‎24-09-2021 11:55 AM

Email communication

‎24-09-2021 11:55 AM
Is there an email address for AGL!?
by KP75 in AGL App
‎24-09-2021 11:55 AM
Show results in replies (2)
  • Hey KP75,   I don't think there's one publicly available, but there's a few ways you can get...
  • Hey Kenneth, This forum is more-so for general information. For a specific request for your acco...
‎24-09-2021 11:05 AM

Last payment not shown in my payment history

‎24-09-2021 11:05 AM
I just checked on my payment history for my gas bill and it shows that I have overdue payment. But I have confirmed my bank bill payment gone through successfully before the due date but AGL web site...
by SoonSian in Energy Accounts & Plans
‎24-09-2021 11:05 AM
Show results in replies (2)
  • I wouldn't panic if it's been ~24hr, the PH in Victoria today may also have some impact.  I...
  • Hey SoonSian,   When did you make the payment? Is it possible the payment left your banking ...
‎22-07-2021 10:00 AM

Rates

‎22-07-2021 10:00 AM
Please advise my Hours of the following Peak Shoulder Off Peak  
by Gawthorpe in Managing Your Energy
‎22-07-2021 10:00 AM
Show results in replies (1)
  • Hey Gawthrope,    If you're asking to see your rates, you can view it yourself by loggi...
‎07-10-2021 11:37 AM

AGL rewards tab is missing on the menu bar

‎07-10-2021 11:37 AM
Hi, Im missing the AGL Rewards tab when I log into my account.   Any assistance welcome.   Griggers  
by Griggers in AGL Rewards
‎07-10-2021 11:37 AM
Show results in replies (1)
  • Hey Griggers, Few thoughts: Have you tried both desktop and mobile? What happens if you l...
‎26-01-2021 05:12 PM

Internet connection slow

‎26-01-2021 05:12 PM
Nobody answers the phone 6 calls within the last week CHAT DOESNT WORK PHONE DOESNT WORK E-MAIL ARE USELESS 5 e-mails no response The Internet needs to be reset by me 3-5 times daily as the...
  • Tags
  • Internet connection
by GordonB12 in Internet - General
‎26-01-2021 05:12 PM
Show results in replies (3)
  • I'm not confident the issue is AGL's fault. The 20 minute wait time is a reasonable point to be dis...
  • Shame no reply half a year later... 
  • Try switching to the google dns by following these instructions https://www.howtogeek.com/1649...
‎12-07-2022 04:44 PM

Victorian? Don't forget the $250 Power Saving Bonu...

2 Likes
‎12-07-2022 04:44 PM
2 Likes
The Victorian Government is offering a $250 Power Saving Bonus for Victorian households to help ease cost-of-living pressures and encourage them to compare energy offers and save money. For detail...
by AGL Community Manager David_AGL in Energy - General
‎12-07-2022 04:44 PM
Show results in replies (2)
  • I appreciate your response. Thanks for sharing the $250, David! 
  • Heya David, Thanks for sharing, claimed my $250.  AGL (my plan at least) is almost the c...
‎27-03-2021 08:56 PM

Port forwarding does not work on AGL Internet

‎27-03-2021 08:56 PM
AGL Internet is great value for general usage but... Anyone with professional or work from home requirements should most likely steer clear unfortunatly. After switching to AGL Internet I've been...
  • Tags
  • help_setupinternet
  • Port forward
  • port forwarding
  • portforward
by PDR in Modems & Hardware
‎27-03-2021 08:56 PM
Show results in replies (3)
  • I'd be keen to know if this is on the roadmap given AGL Internet is a new product. I work from h...
  • Agl does support port forwarding. All you need to do is to ring up customer service and make this r...
  • Thanks for this question. I can confirm I just got port forward working by calling the internet tec...
‎09-07-2019 09:11 AM

Customised Avatar

4 Likes
‎09-07-2019 09:11 AM
4 Likes
Just as an added feature, how about allowing the customer to customise their profile pic, allowing gallery pics.   Or is the reason it's tied down (restricted to AGL's gallery option), is to a...
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  • Profile
by Nighthawk in Delivered Ideas
‎09-07-2019 09:11 AM
Show results in comments (2)
  • Exciting times, David!
  • Hi David,  Sorry for opening an older thread, though given low post volume, I assume this w...
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