Hi,I have my system working properly now.When the modem first connects to the AGL network, it gets configured for use. So you can reset it to defaults and login.I did call the support line, and there was no wait, and the guy was very knowledgeable and solved my issues. The other problem I had was interference on the 2.4Ghz network. Since switching to 5Ghz, we have not had an issue (CAT5 cable is even better). Good Luck