What's New

Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

The new-look eBill summary

AGL Community Manager

After listening to your feedback, we're excited to show you the new-look eBill summary. As well as freshening up the look and feel, we've added some crucial information so you can quickly get the important details about your account.

 

What's changed?

 

In addition to your bill amount, due date and other useful links, you'll now see:

  • Whether your bill is an estimated or actual meter read (if you have a basic meter you can avoid an estimated bill by completing a self-service meter read)
  • A link to set a bill due reminder in your calendar
  • Instantly pay your bill with a link to make a payment
  • A snapshot of any applied concessions or discounts
  • A new usage and cost snapshot comparing your usage to the same period last year (if available).
  • A link to our bill explainer page for more info on how to read your bill

 

 

 

ebill summary.JPG

 

 

 

How to view the full bill

 

While we've tried to include most useful information, you're still able to download your bill in full by selecting View your bill on your bill summary. You won't need to log in to your account to do so.

 

Alternately, you can access your bill by logging in to My Account.

 

To access your bill via the AGL app, select the Billing tab, tap the bill you'd like to view, then View PDF.

 

Questions and feedback

 

This new-look eBill was created based on feedback from customers like you, and we'd love to hear what you think. If you have any questions or comments, you're welcome to add them to this post!

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
124 REPLIES 124

Switched-on

Do I still get the discount if I pay by the due date?

Switched-on

Conductor

@KPJ,

I am fairly sure that you will get a true reading as long as access is available for the meter reader to have access.

Conductor

@Dot,

It is only a sample. The dates, amounts etc are just an example.

Conductor

@alpal55

There is no $100 late fee. This is only to be used as an example. I asked the same question 🙂

Conductor

@Harry123 

Don't worry I asked the same but it is only the sample bill.

Switched-on

Get Solar power and save. It costs to set up but the monthly savings are very good from my experience. Not into summer yet, I run my pool filter all day (6hrs) and the bill this month will be about $27.

Switched-on

Being an elderly person I am not welcoming the prospect of reading my meter which is positioned higher than myself.

Conductor

@Black01Cat 

Hello,

Is your meter in a position that is not accessible for the meter reader? If it is, or if you have a smart meter then you will get your meter read and not have to do it yourself.

Switched-on

Do I have to start reading my own meter? 

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