Why is my app not up dating my day-to-day use

[IanK]

My usage is now getting updates, but I can't understand why no-one from AGL can't tell that its going to take x (15?) business days for it to happen.

When I joined my previous retailers I was getting updates within 3 business days!

[Aniyer]

Hi Chris,

Do you have any updates for me please ? I would like to know my usage details at least before my next billing date.

[DFB]

same it is so annoying mine stopped on 30.06.26 and the last call i had with AG L they assured they were on to it So we have no idea how much our account will be in mid August
Sent from my iPhone

[Mark65]

Tnx's Chris for the update, I gather they couldn't give a time frame. I must be in batch 2 (no sms). Are only the Customer's that recently installed solar / battery have this issue? 
In regards to having the rates reset to what they were before July's increase, does that include the daily supply charge? Also I've been wanting to switch my plan from solar Savers to battery rewards. Should I continue to wait until all this has been rectified as advised? (Was that the correct advise?) Will the rates also be reversed to b4 July's rise if I switch now v's later? Thanks for your understanding. 
Rgs markSent from my shoe phone borrowed from Max 

[andrewthomp]

its not the installer, all checked no issues from my end

if the installer was the problem the usage etc would have been off from the
start.

[Denbarb]

Yes i agree with you I was told yesterday that it will be fixed on the
28/8/2026 which is not good another. I have not received my July bill and
no usage updates from the 28th July

[andrewthomp]

The issue is with the ombudsman, as yet nothing from agl

spoke to a manager who said they would call back.....they didn't

spoke to someone in the resolution team about the invoice being incorrect,
once again said they would call back.....they didn't.

It is quite clear I have been incorrectly charged during the 12am to 6am
period in particular. the agl app itself shows it quite clearly

[Mark65]

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 My bill was visible for a cpl of days but then got removed from the app & website. AGL still debited my bank acc though. I've had this data / billing issue since changing to the Solar Savers Plan in June 2026. The missing bills usage data is also not showing. I been assured the issues has now been resolved. If it happens again, I'm going to report the ongoing data & billing issues to the NSW Energy & Water Ombudsman. From what I can gather from all the posts, the issue is only affecting customers who have recently installed batteries & panels. I purchased my setup from 1Komma5⁰. In the meantime, I'm going to research 1Komma5's Heartbeat AI wholesale energy platform which incorporates Amber & I'll try to post the details here, when / if the matter is referred to the Energy & Water Ombudsman Ombudsman

[Aniyer]

Two tickets raised two weeks ago, got contacted by Chris from Neighbourhood team and provided the details early this week but no eta. Only answer I got is mine will be fixed in the second batch. When will this happen ?