Why is my app not up dating my day-to-day use

Denbarb
Semiconductor
20 Replies 5895 Views
76 REPLIES 76
IanK
Conductor
0 Replies 104 Views

My usage is now getting updates, but I can't understand why no-one from AGL can't tell that its going to take x (15?) business days for it to happen.

When I joined my previous retailers I was getting updates within 3 business days!

Aniyer
Semiconductor
0 Replies 91 Views

Hi Chris,

Do you have any updates for me please ? I would like to know my usage details at least before my next billing date.

DFB
Switched-on
0 Replies 79 Views
same it is so annoying mine stopped on 30.06.26 and the last call i had with AG L they assured they were on to it So we have no idea how much our account will be in mid August
Sent from my iPhone
Mark65
Conductor
0 Replies 79 Views
Tnx's Chris for the update, I gather they couldn't give a time frame. I must be in batch 2 (no sms). Are only the Customer's that recently installed solar / battery have this issue? 
In regards to having the rates reset to what they were before July's increase, does that include the daily supply charge? Also I've been wanting to switch my plan from solar Savers to battery rewards. Should I continue to wait until all this has been rectified as advised? (Was that the correct advise?) Will the rates also be reversed to b4 July's rise if I switch now v's later? Thanks for your understanding. 
Rgs markSent from my shoe phone borrowed from Max 
andrewthomp
Conductor
0 Replies 79 Views
its not the installer, all checked no issues from my end

if the installer was the problem the usage etc would have been off from the
start.
Denbarb
Semiconductor
0 Replies 79 Views
Yes i agree with you I was told yesterday that it will be fixed on the
28/8/2026 which is not good another. I have not received my July bill and
no usage updates from the 28th July
andrewthomp
Conductor
0 Replies 79 Views
The issue is with the ombudsman, as yet nothing from agl

spoke to a manager who said they would call back.....they didn't

spoke to someone in the resolution team about the invoice being incorrect,
once again said they would call back.....they didn't.

It is quite clear I have been incorrectly charged during the 12am to 6am
period in particular. the agl app itself shows it quite clearly