About jeffreysol

Thankyou, Xander, for your reply. This was not my experience two months ago when my request for a refund was denied on 3 occasions as it included the government cost of living rebate. I will wait and see what happens in July. Regards, Jeff

It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal) announced for 2024/25 are to be retained by AGL or will the consumer (for whom the rebate was intended) be allowed to claim this amount if their account balance is regularly in credit due to efficient use of solar.

Thanks Megan. Since I installed solar 6 years ago my habit has been to wait until my credit builds up to a reasonable amount and then request a refund. Lucky me I know. This happened seamlessly regardless of whether this was my efficient use of electricity or a government contribution. Obviously AGL policy has changed. My frustration is that on 3 occasions my refund has been approved and then denied. Customer service seems to be telling me what I want to hear in the hope that I will go away. Thi ...

Can you please explain what AGL means by "automatic annual solar bank refund". Does this mean that I can no longer request a refund when my credit balance is high.