About jeffreysol

Thankyou I look forward to hearing from you.

Hi I think a formal complaint to the ombudsman is the only way. It workedfor me last time.

Thanks Neil, last time my refund was approved three times and then rejectedthree times. Not until I contacted EWOQ did I get anything done. Itherefore have little faith that the process will be any easier this time.

I have received this text from AGL today. "This is the AGL team, we have applied the Queensland government's Cost of Living Rebate to your account. It will appear on your next bill after July 1, 2024, as 'QLD Govt Cost of Living Rebate'. This rebate is non-refundable and will be applied to any outstanding or future electricity bills." I have solar and my account is usually in credit so this money will remain with AGL indefinitely. I have been through this before and it was finally resolved by EW ...